Jaslyn Daniel
Sandusky
Summary
Offering 15+ years of extensive experience in guest services and management. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Reservations Agent
Cedar Fair
05.2023 - 10.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Production Supervisor
Decko Products
11.2021 - 10.2023
- Resolved issues quickly to maintain productivity goals.
- Managed team of 10-14 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
Assistant Manager/General Manager of Operations
Giaco Enterprises DBA Arby's
05.2016 - 07.2021
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Planned and prepared work schedules for 25-30 employees to assign employees to specific duties.
- Controlled inventory by creating Excel spreadsheets for food and beverage.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with Management staff in different operational issues and promotional activities.
- Maximized profits by reducing waste in payroll administration and increasing sales.
Restaurant Shift Manager
Giaco Enterprises DBA Arby's
04.2010 - 05.2016
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Communicated with health inspectors during inspections and resolved issues found.
- Monitored food handling, safety and adherence with uniform requirements, including clothing, non-skid shoes and hair nets.
- Cross-trained crew members on different duties to increase coverage.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Eastern Michigan University
Ypsilanti, MISkills
- Team Leadership
- Administrative Management
- Verbal and Written Communication
- Customer Service Management
- Quality Assurance
- Focus and Follow-Through
- Cost Reduction
- Recruiting and Interviewing
- Operations Management
- Product and Service Knowledge
Certification
- CM - Certified Manager Certification
Timeline
Reservations Agent
Cedar Fair
05.2023 - 10.2023
Production Supervisor
Decko Products
11.2021 - 10.2023
Assistant Manager/General Manager of Operations
Giaco Enterprises DBA Arby's
05.2016 - 07.2021
Restaurant Shift Manager
Giaco Enterprises DBA Arby's
04.2010 - 05.2016
Eastern Michigan University