Jaslyn Daniel
Sandusky,OH
Summary
Dynamic professional with extensive experience in customer service and office management. Proven track record in enhancing operational efficiency and fostering team collaboration. Skilled in data entry and prioritizing tasks, consistently achieving high customer satisfaction and loyalty through effective communication and problem-solving abilities.
Dedicated Customer Service Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Office Assistant/Intake Specialist
Community action commission of Erie County
03.2025 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
FOH Manager
Chick-fil-A
10.2023 - 03.2025
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored new staff on customer service standards and operational procedures.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty metrics.
- Collaborated with kitchen staff to ensure seamless communication and timely order fulfillment.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
Production Supervisor
Decko Products
11.2021 - 10.2023
- Supervised daily production activities to ensure efficiency and adherence to quality standards.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Coordinated production schedules to meet customer demands while optimizing resource allocation.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Resolved issues quickly to maintain productivity goals.
General Manager/Restaurant Manager
Giaco Enterprises Dba Arby's
04.2010 - 09.2021
- Managed staff recruitment, training, and development to build high-performing teams.
- Analyzed financial reports to identify trends and optimize budget allocations for maximum profitability.
- Established operational standards and procedures to ensure compliance with health regulations and company policies.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Sociology
Eastern Michigan University
Ypsilanti, MISkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Resourceful
- Prioritizing work
- Office management
- File maintenance
- Professional and mature
- Strong problem solver
Timeline
Office Assistant/Intake Specialist
Community action commission of Erie County
03.2025 - Current
FOH Manager
Chick-fil-A
10.2023 - 03.2025
Production Supervisor
Decko Products
11.2021 - 10.2023
General Manager/Restaurant Manager
Giaco Enterprises Dba Arby's
04.2010 - 09.2021
No Degree - Sociology
Eastern Michigan University