Jaslyn Munoz
Homestead,FL
Summary
Recent graduate and current student with foundational knowledge in team work and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter/Cocktail Bartender
Sharkeys Sharkbite Grill
Key Largo, FL
03.2020 - Current
- Provided exceptional customer service to enhance guest satisfaction and foster repeat business.
- Efficiently processed orders using point-of-sale systems, ensuring accuracy and timely delivery of food and beverages.
- Trained and mentored new team members on customer service protocols and restaurant operations.
- Managed multiple tables simultaneously, prioritizing tasks to maintain high service standards during peak hours.
- Resolved customer complaints promptly, demonstrating strong problem-solving abilities and commitment to guest experience.
- Enhanced menu knowledge through continuous learning, enabling effective recommendations tailored to guest preferences.
Restaurant Waiter
Flanigan's Seafood Bar and Grill
Miami, FL
02.2024 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu items and service standards to enhance team performance.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Monitored dining area cleanliness and adherence to health regulations consistently.
To-Go Server
Sonnys Barbeque
Homestead, FL
07.2022 - 12.2022
- Delivered exceptional customer service in fast-paced environment, ensuring high levels of guest satisfaction.
- Managed to-go orders efficiently, coordinating with kitchen staff for timely food preparation and delivery.
- Maintained cleanliness and organization of to-go station, enhancing operational flow and reducing wait times.
- Trained new staff on menu offerings and order processing systems, improving team performance and service quality.
Cashier
West Marine
Key Largo, FL
07.2020 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management by restocking shelves and organizing products.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Early Childhood Education
Miami Dade College
Homestead, FL08.2025
Associate of Arts -
Miami Dade College
Homestead04.2025
High School Diploma -
Keys Gate Charter High School
Homestead, FL05.2022
Skills
- Customer service
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Memory retention
- Attention to detail
- Guest relations
- Sales techniques
Languages
English
Native or Bilingual
Timeline
Restaurant Waiter
Flanigan's Seafood Bar and Grill
02.2024 - 08.2024
To-Go Server
Sonnys Barbeque
07.2022 - 12.2022
Cashier
West Marine
07.2020 - 10.2020
Restaurant Waiter/Cocktail Bartender
Sharkeys Sharkbite Grill
03.2020 - Current
Associate of Science - Early Childhood Education
Miami Dade College
Associate of Arts -
Miami Dade College
High School Diploma -
Keys Gate Charter High School