Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaslynn Flores

El Cajon,CA

Summary

Enthusiastic receptionist with four years of hands-on experience providing excellent customer and front-desk service. Fluent in both english and spanish with exceptional verbal and written communication skill.

Overview

3
3
years of professional experience

Work History

Front Desk Representative

Hotel Iris
09.2022 - Current
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Assisted in training new team members, increasing staff competency and professionalism.
  • Answered multi-line phone system and enthusiastically greeted callers.

Front Desk Receptionist

Motel 6
10.2020 - 02.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.

Education

High School Diploma -

Siatech Southbay
San Diego, CA
06.2022

Skills

  • Multi-Line Phone Systems
  • Correspondence Management
  • Welcoming Guests
  • Greeting Guests

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Representative

Hotel Iris
09.2022 - Current

Front Desk Receptionist

Motel 6
10.2020 - 02.2022

High School Diploma -

Siatech Southbay

Similar Profiles

CREATE PROFILE
Jaslynn Flores