Jaslynn Turley
Louisville,KY
Summary
Results-oriented Manager with a proven track record of ownership and initiative, consistently exceeding company expectations through exceptional work ethic. Skilled in fostering productive relationships and leading teams in fast-paced, deadline-driven environments. Committed to driving team development and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Patient Support Specialist
LHH/Boeringer Ingelheim Knipper Health
Louisville, KY
11.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified the needs of customers promptly and efficiently.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded promptly to requests from departments regarding their mailing needs.
- Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Prepared and edited correspondence, reports, and presentations with attention to detail.
CNA Contractor
Shift Key
Louisville, KY
07.2021 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed schedules with multiple organizations, maintaining good relationships.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Facilitated communication between patients, family members, and healthcare professionals.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Scheduling Coordinator
Falkon Tek
Louisville, KY
07.2020 - 02.2021
- Attended conferences to stay current on best practices in healthcare management.
- Participated in training sessions related to healthcare management systems.
- Performed administrative duties such as payroll management, scheduling, budgeting.
- Organized and maintained medical records, ensuring accuracy and confidentiality.
- Organized charts, documents and supplies to maintain team productivity.
- Coordinated recruitment and placement of training program participants.
- Assisted in developing an effective orientation process for incoming staff members.
- Monitored progress of trainees to ensure they were meeting goals and objectives set forth by management.
- Created reports detailing IT support activities for management review.
- Collaborated closely with internal teams such as IT support staffs in order to troubleshoot any technical issues related to surveillance equipment.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Scheduling Coordinator
Cherokee Park Rehabilitation
Louisville, KY
01.2019 - 07.2020
- Developed and implemented an effective system for tracking staff hours to ensure compliance with labor laws and company policies.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Coordinated scheduling for a team of over 150 employees, ensuring optimal coverage and efficiency.
- Handled scheduling conflicts, employee availability, and scheduling shifts using CRM chart logic and MS Excel.
- Scheduling solutions and resolving scheduling issues in a timely manner.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Created and maintained a comprehensive employee database with accurate attendance records, working directly with payroll, managing PPD. Approved PTO, time-off requests, vacation.
- Developed incentive opportunities for employees to maintain high levels of quality work.
Pharmacy Technician
Chewy.com
Louisville, KY
Education
State Registered Nursing Assistant - SRNA License#50154017
KY Health
Lexington, KY06-2008
High School Diploma -
Paul Laurence Dunbar Highschool
Lexington, KY05-2007
Some College (No Degree) - Associate in Health Science
JCTC
Savannah, GASkills
- Scheduling management
- Medical record management
- Microsoft Excel
- Health monitoring
- Collaboration
- Public speaking
- Organizational skills
- Recordkeeping
- Problem resolution
- First Aid/CPR
- Analytical and critical thinking
- Team collaboration
- Computer skills
- Task prioritization
- Active listening
- Data management
- Supervision and leadership
- Interpersonal communication
- Quality assurance
- Documentation management
- Patient advocacy
Timeline
Patient Support Specialist
LHH/Boeringer Ingelheim Knipper Health
11.2024 - Current
CNA Contractor
Shift Key
07.2021 - 12.2024
Scheduling Coordinator
Falkon Tek
07.2020 - 02.2021
Scheduling Coordinator
Cherokee Park Rehabilitation
01.2019 - 07.2020
Pharmacy Technician
Chewy.com
State Registered Nursing Assistant - SRNA License#50154017
KY Health
High School Diploma -
Paul Laurence Dunbar Highschool
Some College (No Degree) - Associate in Health Science
JCTC
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