JASMAH VEASLEY
Atlanta,GA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Lead Support Assistant
Atlanta VA Medical Center
Decatur, GA
09.2017 - Current
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
Support Assistant
Atlanta VA Medical Center
Decatur, GA
04.2016 - 09.2017
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Scheduled and coordinated meetings and personal schedules of executives and team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Systems Operations Specialist
Marshalls Distribution Center
Decatur, GA
07.2015 - 04.2016
- Implemented improvements in manual and electronic billing procedures
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
- Followed up with customers on unresolved issues
- Addressed average of 300 customer inquiries and complaints each week
- Reported policy changes and company conditions affecting customer satisfaction
- Conducted full claim investigations and reported updates and legal actions
- Maintained confidentiality of patient finances, records and health statuses
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Communicated effectively with staff members of operations, finance and clinical departments
- Processed and recorded new policies and claims
Education
Associate of Applied Science - Business Administration and Management
Georgia Piedmont Technical College
05.2017
Skills
- Planning/ Prioritization
- Project Management/ Coordination
- Leadership
- Quality standards
- Scheduling and Coordinating
- Workflow Management
- Handling Escalations
- Communication
Timeline
Lead Support Assistant
Atlanta VA Medical Center
09.2017 - Current
Support Assistant
Atlanta VA Medical Center
04.2016 - 09.2017
Systems Operations Specialist
Marshalls Distribution Center
07.2015 - 04.2016
Associate of Applied Science - Business Administration and Management
Georgia Piedmont Technical College
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