Jasmain Stagg
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief of Home Operations
Self-employed
04.2017 - Current
- Established and maintained strong relationships with others to organize activities, clubs, and events for over 20+ people.
- Managed financials, operations to optimize performance and productivity.
- Represented organization at industry conferences and events.
- Addressed client household needs with meal preparation, housekeeping and transportation
- Provided companionship and emotional support to enhance mood and quality of life
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment
- Transported clients to medical appointments and errands to support convenience and energy levels
Front Desk Receptionist
Marriott Hotel
10.2013 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
Operator
Target
11.2010 - 10.2013
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Addressed customer account discrepancies and concerns.
Education
Certified Medical Administrator - Medical Administration And Medical Billing
Carrington College California - Sacramento
Sacramento, CANo Degree - Business Administration And Management
Sacramento City College
Sacramento, CA01.2025
Skills
- Training and Development
- Written Communication
- Problem-Solving
- Flexible and Adaptable
- Critical Thinking
- Data Entry
- Self-Motivated
- Attention to Detail
- Organization and Time Management
- Dependable and Responsible
- Active Listening
- Multitasking Abilities
- Financial Management
- Staff Management
Certification
- CAP - Certified Administrative Professional
- MCAS - Microsoft Certified Application Specialist
- Sales Manager Certificate
Timeline
Chief of Home Operations
Self-employed
04.2017 - Current
Front Desk Receptionist
Marriott Hotel
10.2013 - 10.2016
Operator
Target
11.2010 - 10.2013
Certified Medical Administrator - Medical Administration And Medical Billing
Carrington College California - Sacramento
No Degree - Business Administration And Management
Sacramento City College
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