Jasmaine Santiago
Orange Park
Summary
Assistant manager with over 15 years of experience in retail management and operations. Demonstrated ability to lead teams, enhance customer satisfaction, and drive sales through effective merchandising and training. Expertise in inventory control and financial management, consistently achieving profitability goals while ensuring high standards of store presentation. Committed to leveraging leadership experience in a dynamic management role.
Overview
11
11
years of professional experience
Work History
Part Time General Merchandiser
Mondelēz International
Jacksonville
10.2024 - Current
- Conducted regular store visits to evaluate product placement and overall presentation.
- Developed and implemented merchandising strategies to enhance product visibility and increase sales.
- Created visually appealing displays that effectively showcased featured products and promotions.
- Managed inventory levels to ensure stock adequacy on shelves at all times.
- Collaborated with cross-functional teams to align merchandising efforts with business objectives.
Assistant Department Manager For Installation
Floor and Decor
Jacksonville
08.2022 - Current
- Drove sales growth through effective visual merchandising techniques to enhance customer engagement.
- Established consistent adherence to company policies by leading training programs for new hires.
- Conducted performance evaluations, delivering constructive feedback and identifying areas for improvement.
- Built strong relationships with key customers, promptly addressing concerns to boost satisfaction.
- Collaborated with clients to assess design preferences and provide tailored tile selection recommendations.
- Calculated material requirements for accurate project cost estimation.
- Maintained inventory of tools, equipment, adhesives, grouts, and supplies for tile installations.
- Revamped onboarding process, achieving 15% increase in client retention rate.
Assistant Store Manager/Store Manager
Auto Zone Auto Part
Homestead
08.2017 - 06.2022
- Oversaw store operations encompassing sales, customer service, inventory management, and staff supervision.
- Managed a team of 13 employees through training, coaching, and performance evaluations to enhance productivity.
- Resolved 95% of customer issues on first contact, raising satisfaction score to 4.8 out of 5.
- Ensured compliance with company policies, procedures, and safety regulations consistently.
- Conducted regular store audits to evaluate visual merchandising and implement necessary improvements.
- Utilized POS systems for tracking sales data, monitoring inventory levels, and generating analytical reports.
- Developed strong relationships with key customers to address needs and ensure satisfaction.
- Tracked store budgets, implemented cost-saving measures to maximize profitability.
Pharmacy Department Manager
Walmart
Homestead
05.2014 - 06.2016
- Developed and executed merchandising plans to enhance product visibility and increase sales.
- Oversaw inventory management, including ordering, receiving, and stock level maintenance.
- Trained staff on product knowledge, customer service techniques, and company policies.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Conducted regular store audits for compliance with policies, procedures, and visual standards.
- Maintained a clean, organized store environment in accordance with health regulations.
- Fostered a positive work environment through strong leadership and collaboration.
- Implemented strategies to improve teamwork among staff and enhance overall productivity.
Education
High school diploma -
Miami Southridge Senior High School
Miami, FL06.1997
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Leadership and management
- Microsoft Office proficiency
- Pricing strategy
- Customer service excellence
- Sales and retail management
- Merchandising expertise
- Planogram development
- Stock management
- Computer literacy
- Supervisory experience
- Payroll administration
- Sales management
- Cash handling techniques
- Retail strategies
- Time management
- Loss prevention tactics
- Cash register operation
- Inventory control
- Communication skills
- Organizational skills
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Part Time General Merchandiser
Mondelēz International
10.2024 - Current
Assistant Department Manager For Installation
Floor and Decor
08.2022 - Current
Assistant Store Manager/Store Manager
Auto Zone Auto Part
08.2017 - 06.2022
Pharmacy Department Manager
Walmart
05.2014 - 06.2016
High school diploma -
Miami Southridge Senior High School
Some College (No Degree) - Business Administration And Management
Miami Dade College
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