Jasmase Moua
South Saint Paul,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Open Enrollment Specialist
Contract
09.2021 - 02.2022
- Assisted member with online enrollment and website navigation.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Chat Support Specialist
Contract
07.2020 - 01.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Assisted customers with order placement, product returns and order tracking.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Handled escalated inbound calls from third-party delivery service regarding current status of order.
Credit Return Analyst
Contract
04.2018 - 06.2019
- Researched and analyzed cases per order disputes, return reports, delinquencies, and credit worthiness via SAP.
- Identified and resolved problems through root cause analysis and research.
- Collected, arranged, and input information into database system.
Customer Associates
Contract
08.2017 - 02.2018
- Assisted sales reps and doctors on fulfilling medical orders for supplies via SAP and EPIC.
- Followed up with customers about backorder products and delayed/canceled orders,
- Educated customers on different types of medical device uses, and product eligibility.
- Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
Data Entry Specialist
Us Bancorp
06.2015 - 02.2017
- Processed over 400+ requests daily via Mainframe Database, Fax, and Outlook.
- Reviewed and updated client database information to maintain accurate records.
- Performed other duties such as open/close accounts, issue new cards, modify credit limits, and release ACH stop payments.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
GED -
Saint Paul Education Center
Saint Paul, MN01.2013
Skills
- Microsoft Office -Word, Excel, Powerpoint, Lotus Notes, SharePoint, Outlook (10 Years)
- SAP
- Mainframe
- CRM/ERP
- Data Entry (4 Years)
- Attention to Detail
- Ability to multi task between applications and screens
- Ability to work independently from home with no supervision
Languages
Hmong
Native or Bilingual
Timeline
Open Enrollment Specialist
Contract
09.2021 - 02.2022
Chat Support Specialist
Contract
07.2020 - 01.2021
Credit Return Analyst
Contract
04.2018 - 06.2019
Customer Associates
Contract
08.2017 - 02.2018
Data Entry Specialist
Us Bancorp
06.2015 - 02.2017
GED -
Saint Paul Education Center