Jasmeen Terry
Summary
Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem solving, leadership and planning abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Accounts Receivable Accountant
Guitar Center
09.2018 - 02.2024
- Improved invoice processing efficiency by streamlining accounts payable procedures and implementing an automated system.
- Enhanced vendor relationships through timely and accurate payment processing, fostering a positive rapport between the company and vendors.
- Reduced discrepancies in financial records by conducting thorough account reconciliations and rectifying any inconsistencies.
- Ensured accurate expense allocation with diligent review of invoices for proper general ledger coding.
- Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
Insurance Claims Specialist
Optum
02.2019 - 06.2021
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Increased productivity by streamlining claim processing procedures and implementing time saving technologies.
Customer Service Representative
Giant Food Stores
07.2009 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Blue Cross Blue Shield Of North Carolina
03.2007 - 04.2009
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high quality service by adhering to company policies and procedures during each interaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Escalated complicated customer account issues to supervisors and help desk workers.
Education
Associate of Arts - Business Administration
Louisburg College
Louisburg, NC05.2008
High School Diploma -
Northern Vance High School
Henderson, NC06.2006
Skills
- Invoice Processing
- Bank Reconciliation
- Tax Compliance
- Journal Entries
- Microsoft Excel expertise
- Cash application
- Financial records review
Certification
- CFSA - Certified Financial Services Auditor
Languages
English
Full Professional
Additional Information
References -
Natasha Smith -301-675-8176
Giant Food -Manager
Kevin Moses-443-629-4462
Guitar Center- Supervisor
Mary Smith -240-907-9387
There Is Hope -Case Asistant
Timeline
Insurance Claims Specialist
Optum
02.2019 - 06.2021
Accounts Receivable Accountant
Guitar Center
09.2018 - 02.2024
Customer Service Representative
Giant Food Stores
07.2009 - 07.2021
Customer Service Representative
Blue Cross Blue Shield Of North Carolina
03.2007 - 04.2009
Associate of Arts - Business Administration
Louisburg College
High School Diploma -
Northern Vance High School