Summary
Overview
Work History
Education
Skills
Work Preference
Quote
Work Availability
Interests
Languages
Timeline
Intern
Jasmeen Thomas

Jasmeen Thomas

Clarksville

Summary

Motivated and detail-oriented professional with 3.5 years of experience in customer service and 4 years in machine operation. Committed to providing exceptional support by addressing customer inquires, resolving issues and ensuring satisfaction, while maintaining a high level of accuracy and efficiency in high-demand machine operation environments. Skilled in troubleshooting, quality control and working under pressure to meet production goals. Proven ability to adapt quickly to new systems and technology, with a strong commitment to continuous improvement and delivering results. Known for excellent communication, problem-solving abilities, and team-oriented attitude. Driven to utilize communication and empathy to build strong customer relationships maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Machine Operator Technician

Hankook AtlasBX
08.2022 - Current
  • Tracked daily inventory of production batteries
  • Navigate Point of Production systems specific to Hankook AtlasBX also set up and adjusted equipment and properly configured machines for daily operation.
  • Inspect batteries for any discrepancies, flaws, or damage while completing inspection sheets
  • Troubleshoot robot malfunctions/breakdowns
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Complied with company and OSHA safety rules and regulations.




Restaurant Hostess

Drake's
12.2021 - 08.2022
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Completed daily side work and opening and closing duties without fail.

Shipping and Receiving

Hankook Tire
10.2018 - 07.2021
  • Accurately update daily work log keeping current inventory
  • Load up to 6,000 tires in an orderly and timely manner according to daily work plan
  • Inspect multiple company trailers insuring quality and safety of transportation before dispatching orders
  • Coordinated with other departments such as Quality Control or Logistics to ensure seamless workflow across all areas of the warehouse operation.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Collaborated with shipping department to ensure timely dispatch of products according to priority needs or deadlines.
  • Trained new team members on company procedures, ensuring a smooth onboarding process

Roadside Assistance Dispatcher

Agero
08.2016 - 09.2018
  • Urgently attended to inbound member calls for roadside assistance concierge services
  • Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
  • Dispatch roadside assistance service providers providing detailed information such as vehicle description, location, and services needed
  • Multitasking by updating call notes while handling members
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.

Education

High school diploma -

Northeast Highschool
Clarksville, TN
05.2016

Skills

  • Team Collaboration

  • Upselling

  • Adaptability

  • Quality Inspection

  • Technology Proficient

  • Active listening

  • Critical thinking

  • Payment processing

  • Organization

  • Accountability

  • Multitasking

  • Efficient

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPersonal development programsPaid sick leave

Quote

Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Movies

Technology

Art

Fashion

Languages

English
Native or Bilingual

Timeline

Machine Operator Technician

Hankook AtlasBX
08.2022 - Current

Restaurant Hostess

Drake's
12.2021 - 08.2022

Shipping and Receiving

Hankook Tire
10.2018 - 07.2021

Roadside Assistance Dispatcher

Agero
08.2016 - 09.2018

High school diploma -

Northeast Highschool

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