Jaleeka Woodbury
Albany,New York
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
18
18
years of professional experience
Work History
Sales Representative
Auto Value
Albany, New York
01.2023 - Current
- Maintain stock levels in accordance with company policies.
- Receive and track incoming inventory shipments.
- Assemble orders according to customer requests.
- Operate scanners, computers, and other equipment to track orders.
Food Service Worker
St. Peter's Hospital
Albany, New York
01.2015 - 01.2020
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
Customer Service Associate Cashier
Justice Children's Clothing Store
Albany, New York
01.2011 - 01.2015
- Organized merchandise in the store to ensure items were easy to locate.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Assisted customers with product selection based on their individual needs.
Customer Service Representative
Macy's
Albany, New York
01.2007 - 01.2011
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Albany High School
Albany, NY06-2005
Skills
- Customer Relationship Building
- Revenue Generation
- Customer Retention
- Customer Needs Assessment
- Client Account Management
- Sales Development
References
Available upon request
Affiliations
- Active and proud Team Mom & Parent Board Member of the Albany Pop Warner Football Team, Albany H.S Women's Basketball Team.
References
References available upon request.
Timeline
Sales Representative
Auto Value
01.2023 - Current
Food Service Worker
St. Peter's Hospital
01.2015 - 01.2020
Customer Service Associate Cashier
Justice Children's Clothing Store
01.2011 - 01.2015
Customer Service Representative
Macy's
01.2007 - 01.2011
High School Diploma -
Albany High School
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