Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmen Mitchell

Raleigh,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

WakeMed Physician Practices
09.2023 - 10.2024
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

CUSTOMER SERVICE REPRESENTATIVE

DUKE MEDICAL
01.2021 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Met customer call guidelines for service levels, handle time and productivity.

PCA

ALL AMERICAN HOME HEALTHCARE
02.2018 - 05.2020
  • Checking and recording vital signs
  • Administered medications/ helping with medical equipment
  • Shop for groceries, cook and prepare meals that meet the client’s dietary needs
  • Assist with Bathing and Toileting
  • Assist clients with scheduling appointments
  • Instructed and reinforced target goals and outcomes according to consumer

Education

MEDICAL ASSISTANT -

GWINNETT COLLEGE
Raleigh, NC
05.2023

CERTIFIED NURSING ASSISTANT CERTIFICATION -

Fayetteville Technical Community College
Fayetteville, NC
01.2015

Skills

  • Verbal and written communication
  • Patient education
  • Telephone etiquette
  • Healthcare procedures
  • Insurance confirmation
  • HIPAA protocols
  • Customer service
  • EMR / EHR
  • Medical terminology knowledge
  • Data entry
  • Compassionate

Certification

  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
  • AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
  • Basic Life Support (BLS) - American Heart Association.
  • First Aid Certification

Timeline

Certified Medical Assistant

WakeMed Physician Practices
09.2023 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE

DUKE MEDICAL
01.2021 - 08.2023

PCA

ALL AMERICAN HOME HEALTHCARE
02.2018 - 05.2020
  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
  • AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
  • Basic Life Support (BLS) - American Heart Association.
  • First Aid Certification

MEDICAL ASSISTANT -

GWINNETT COLLEGE

CERTIFIED NURSING ASSISTANT CERTIFICATION -

Fayetteville Technical Community College
Jasmen Mitchell