Jasmen Parzyck
Cordova,MD
Summary
Dependable individual seeking opportunity to expand skills and contribute to company success and envisioning my future into Management. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. Offers strong communication and team player abilities.
Overview
4
4
years of professional experience
Work History
Technical Support Agent
Conduent
12.2022 - 05.2023
- Helped users via telephone and chats to diagnose and triage problems.
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.
- Read technical manuals and conducted computer diagnostics to investigate and resolve problems.
- Experience working within multiple channels: Google Suite and Slack
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Displayed the ability to stay organized, be detail-oriented and staying proactive consistently
- Strong Analytical skills displayed while showing initiative
Customer Experience Agent
Teleperformance
08.2022 - 12.2022
- Determined Medical and RX benefits and enrolled members into Dental Insurance
- Strong Data Entry experience
- Drove meaningful improvements to customer experiences by contributing expertise and insights.
- Processed credit card authorizations, debit payments and bank transfers for outstanding balances.
- Retained customers and de-escalated calls with great conflict resolutions skills.
- Referred unresolved customer grievances to designated departments for further investigation.
- Handled Inbound calls from Medicare Members for their Medical and Rx benefits
- Displayed the ability to be detail-oriented and staying proactive with members
- Displayed excellent Customer Service skills and empathy to members
- Quickly adapt to change with no issue while maintaining multiple priorities
Patient Care Coordinator
Pediatric Dental Group of NY
07.2021 - 11.2021
- Protected patient data with secure records management system.
- Coordinated effective interdepartmental collaboration through open communication between medical staff.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Assisted new patients with comprehension and completion of appropriate paperwork.
- Received incoming calls and triaged phone requests.
- Attempted to maintain continuity of care when scheduling patient appointments.
- Worked closely with the Billing department for any discrepancies
- Inputted insurance information and determined eligibility to ensure insurance was active and benefits were provided
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Optical Dispensing Assistant
Family Eye Care Of The Carolinas
09.2020 - 03.2021
- Completed autorefraction, lensometry and tonometry.
- Prepared work orders with accurate patient measurements.
- Capitalized on downtime to restock supplies, forms and literature.
- Served patients with broken or damaged glasses.
- Improved outcomes by educating patients about how to use and care for corrective lenses.
- Checked visual acuity of each patient with various tests, determining near, distance and pinhole acuity.
- Ran Medicaid and other insurance to determine eligibility to ensure there were benefits and showed an active status
Medical Front Office Receptionist
Oldendorf Medical Services
10.2019 - 08.2020
- Entered updated information in patient account pages and charts.
- Protected patient data through strict compliance with HIPAA requirements.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Gathered information from patients, processed registration paperwork and collected payments.
- Photocopied, faxed and filed patients records practicing confidentiality measures.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Collected patient copays and balances.
- Received, answered and responded to telephone calls.
- Checked patients in and out of appointments.
- Scheduled patient appointments in EMR system.
- Scheduled and participated in staff meetings to discuss development for providing quality service.
- Facilitated and processed billing statements and invoices.
Education
High School Diploma -
Colonie Central High School
06.2012
Diploma - Medical Coding and Billing
Penn Foster College
Remote03.2023
Business Analytics Nanodegree
Udacity
Remote11.2023
Skills
- Conflict resolution
- Computer Proficient
- Analytical thinking
- Self-starter
- Attention to detail
- Defect Analysis and Resolution
- Call Center Operations
- Data Entry
- Analytical Skills
- Strong Communication Channels
Accomplishments
- Certified Billing and Coding Specialist
- Certification #S3Q8W3C8
Timeline
Technical Support Agent
Conduent
12.2022 - 05.2023
Customer Experience Agent
Teleperformance
08.2022 - 12.2022
Patient Care Coordinator
Pediatric Dental Group of NY
07.2021 - 11.2021
Optical Dispensing Assistant
Family Eye Care Of The Carolinas
09.2020 - 03.2021
Medical Front Office Receptionist
Oldendorf Medical Services
10.2019 - 08.2020
High School Diploma -
Colonie Central High School
Diploma - Medical Coding and Billing
Penn Foster College
Business Analytics Nanodegree
Udacity
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