Jasmen Williams
Greensboro,North Carolina
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
7
7
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
08.2021 - Current
- Created mail volume reports for managers to review.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Entrepreneur
JveCares
06.2020 - Current
- Determined business plan, mission statement and vision.
- Devised processes to boost long-term business success and increase profit levels.
- Mapped income generating strategies to grow revenue.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Dispatcher
XPO Logistics
09.2019 - 05.2020
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in the Tri-State.
- Coordinated dispatching of 20+ drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
Patient Transporter
Crothall Healthcare Services
06.2018 - 09.2019
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
Customer Service Representative
United Air Temp
01.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Bryant High School
Alexandria, VA02.2014
Skills
- Strong Organization Skills
- Team Collaboration
- Problem-Solving Skills
- Accounts Payable and Accounts Receivable
- Inventory Control Processes
- Business Operations
- Business Development Understanding
- Schedule Management
- Database Entry
- Call Control
- Correcting Discrepancies
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Mail Processing Clerk
United States Postal Service, USPS
08.2021 - Current
Entrepreneur
JveCares
06.2020 - Current
Dispatcher
XPO Logistics
09.2019 - 05.2020
Patient Transporter
Crothall Healthcare Services
06.2018 - 09.2019
Customer Service Representative
United Air Temp
01.2017 - 05.2018
High School Diploma -
Bryant High School