Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Snyder

Germantown,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Marriott
03.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Technician

EAI Security Systems
07.2022 - 01.2023
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

After-School Teacher

Montgomery County Recreation Department
02.2018 - 04.2022
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Developed communicative relationships with students and parents to support learning.
  • Maintained positive and professional classroom environment throughout school year.
  • Developed positive rapport with students of various and diverse backgrounds.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
  • Offered supplemental and individualized instruction for at-risk and struggling students.

Lube Technician

Criswell Automotive
09.2021 - 01.2022
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Worked alone or in team-based systems to complete up to [Number] oil changes each day.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.

Trainer

TopGolf
11.2019 - 06.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier

Chic-Fil-A
07.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.

Host

Famous Dave's Bar-B-Que
06.2017 - 09.2017
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

No Degree - Computer Engineering

Stevenson University
Stevenson, MD
03.2021

No Degree - Digital Arts

Montgomery College
Rockville, MD
01.2021

Skills

  • Credit and Cash Payments
  • Time Management
  • Office Management
  • Automated Telephone Systems

Timeline

Front Desk Agent

Marriott
03.2023 - Current

Technician

EAI Security Systems
07.2022 - 01.2023

Lube Technician

Criswell Automotive
09.2021 - 01.2022

Trainer

TopGolf
11.2019 - 06.2021

Cashier

Chic-Fil-A
07.2018 - 03.2019

After-School Teacher

Montgomery County Recreation Department
02.2018 - 04.2022

Host

Famous Dave's Bar-B-Que
06.2017 - 09.2017

No Degree - Computer Engineering

Stevenson University

No Degree - Digital Arts

Montgomery College

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James Snyder