Jasmian Sutton
Kinston,NC
Overview
15
15
years of professional experience
Work History
Customer Solution Specialist
Regional Acceptance Corporation
Winterville, NC
11.2023 - Current
- Collect delinquent accounts promptly and professionally, following standardized procedures
- Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
- Negotiate payment arrangements with clients, assessing their ability and willingness to pay
- Document all collection efforts accurately and professionally in the collection system
Customer Service Representative
Servware Products
Kinston, NC
09.2018 - 01.2023
- Managed incoming calls and customer service inquiries
- Generated sale leads that developed into new customers
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Responsible for product returns along with filing appropriate paperwork to complete the return
- Filed freight claims
- Provided detailed product quotes to customers using numerous software programs
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Direct Support Professional
RHA Health Services
La Grange, NC
11.2015 - 04.2018
- Assisted patients with activities of daily living
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Engaged with patient family and friends to provide courteous visit experience
- Implemented fall prevention techniques as specified in plan of care
Office Assistant
Atlantic Home Health Care
Kinston, NC
01.2010 - 11.2015
- Answered phone calls and welcomed visitors to office
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Monitored calendars and scheduled appointments based on availability
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Dispersed incoming mail to correct recipients throughout office
Education
GED -
Lenoir Community College
Kinston, NCSkills
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Follow-up skills
- Documentation
- Data collection
- Account updating
- Research
Interview Availability
OPEN
Timeline
Customer Solution Specialist
Regional Acceptance Corporation
11.2023 - Current
Customer Service Representative
Servware Products
09.2018 - 01.2023
Direct Support Professional
RHA Health Services
11.2015 - 04.2018
Office Assistant
Atlantic Home Health Care
01.2010 - 11.2015
GED -
Lenoir Community College