Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmien Martin

Opelika,AL

Summary

Responsible, highly motivated worker with a purpose! Interested in positively contributing to an organization while gaining valuable industry experience. Looking to build on skills and acquire new skills also a highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience

Work History

Esthetician

Myself
Valley, AL
11.2021 - Current
  • Shopped fast paced for customer.
  • Made phone calls to customers and took phone calls when needed.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Maintained thorough knowledge of health and sanitation standards and verified that food and service area fully complied.
  • Handled cash, credit card and check transactions.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Stocked treatment rooms with proper supplies.
  • Advised clients on proper home-care regimens.
  • Welcomed clients arriving for appointments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Educated patients on treatment options.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Recommended retail products for at-home use.
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Explained benefits of skin care products to clients.
  • Resolved customer complaints and facilitated conflict resolutions.

T-Mobile Retail Sales Representative

T-Mobile
Valley, AL
09.2019 - 12.2021
  • Ensure that each customer receives outstanding service by providing a friendly environment by greeting and acknowledging every customer.
  • Maintain an awareness of all promotions and advertisements.
  • Receive payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Unboxed new merchandise, performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Perform regular and thorough store cleanliness protocols.
  • Answering the phone.
  • Open and closing the store.
  • Counting the drawers.
  • Cash drawer balancing.

Crew Member

Sonic
Valley, AL
06.2023 - Current
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Processed customers' payments and provided receipts.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Greeted newly seated guests quickly and efficiently.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Student - Esthetics

Rivertown School of Beauty, Barber, Skin Care, And Nails
Columbus, GA
10.2022

High School Diploma -

Lanett Senior High School
Lanett, AL
05.2017

Skills

  • Interpersonal Skills
  • Listening Skills
  • Strong writing and verbal skills
  • Detail-Oriented Skills
  • Organizational Skills

Languages

English
Full Professional

Timeline

Crew Member

Sonic
06.2023 - Current

Esthetician

Myself
11.2021 - Current

T-Mobile Retail Sales Representative

T-Mobile
09.2019 - 12.2021

Student - Esthetics

Rivertown School of Beauty, Barber, Skin Care, And Nails

High School Diploma -

Lanett Senior High School

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Jasmien Martin