Jasmine Baa

• Lead training and recruitment, overseeing 72 associates to drive $9M annual sales.
• Coordinate store visuals and merchandising to optimize product placement.
• Collaborate with management to enhance brand knowledge and cross-training.
• Manage operations, including scheduling and customer support training.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Motivated and mentored new Brand Associates, cultivating a positive team environment and enhancing overall associate performance.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Maintained high standard of customer care during peak rush hour.
• Managed point of sales and cash handling systems.
• In charge of managing high volume hours overnights managing team of three.
• Consistently met or exceeded performance metrics set by management for efficiency, accuracy, and customer service quality during overnight cashier role.

• Ensured excellent customer service by adhering to company policies at Chick-fil-A.
• Handled cash transactions and managed POS systems in a fast-paced airport setting.
• Solely managed food service operations at Albany International Airport.
• Improved efficiency in customer service through effective problem-solving.
• Contributed to seamless operations, enhancing customer satisfaction.
• Executed daily reconciliations of sales records, maintaining meticulous financial accuracy while adhering to company policies.
• Monitored inventory levels and reported discrepancies, facilitating timely restocking and minimizing service delays.

• Independently designed social media and print marketing campaigns to produce and increase consumer shopping.
• Communicated with global products and shipping developers.
• Boosted web traffic through social media campaigns that helped generate ten thousand dollars in sales monthly.
• Worked with insurance agencies to help communities campaigns to get coverage for hair treatments for cancer and alopecia patients.
• Created interactive social media content, resulting in measurable improvements in audience interaction and brand awareness.
• Analyzed market trends to refine campaign strategies, leading to optimized resource allocation and higher conversion rates.
• Maintained a comprehensive understanding of industry trends, competitors, and customer preferences through ongoing research efforts.

Provided general office support, including filing, data entry, and document preparation.
Maintained confidential records and supported staff with administrative tasks.
Helped organize office events and coordinated inter-departmental communication.

• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.