Jasmileth Sanabria
Elizabeth,NJ
Summary
Knowledgeable and dedicated customer service professional with experience in Supply Chain/3PL industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Senior Customer Care Representative
Lineage Logistics
Linden , NJ
11.2019 - Current
- Respond to customer needs through competent customer service and prompt problem-solving
- Process customer orders in timely manner
- Enter and confirm inbound tallies, verifying all billing is accurate
- Enter and confirm all MISC billing
- Run and confirm Daily Sales Register
- Provide customers with bi-monthly aging report
- Assist customers with invoicing questions
- Maintain and manage customer files
Assistant Office Manager
Lineage Logistics
Woodbridge, NJ
05.2019 - 11.2019
- Supervised staff and provided them with relevant training on all aspects of operation
- Assisted staff daily with questions and/or concerns
- Assisted with holds and releases of inspections for USDA and FDA
- Established relationships and communicated with customers in regards to their account
- Assisted with setup of new customers for Sales Manager
- Communicated with IT in regards to customer account needs
- Entered customers information including proper billing codes, into WMS
- Verified that all inbound and outbound orders were processed daily f
- Entered and confirmed MISC billing
- Ran and confirmed Daily Sales Register
- Ran and confirmed Mid and EOM reports
- Handled customer questions and complaints
- Updated customer records and billing codes if and when needed
Assistant Office Manager
Preferred Freezer Service
Woodbridge, NJ
01.2019 - 05.2019
- Supervised staff and provided them with relevant training on all aspects of operation
- Assisted staff daily with customer inquiries
- Assisted with setup of new customers for Sales Manager
- Communicated with IT in regards to customer account needs
- Entered customers information including proper billing codes, into WMS
- Verified that all inbound and outbound orders were processed daily
- Ensured daily that invoicing was correct for approximately 25 inbounds
- Entered and confirmed MISC billing
- Ran and confirmed Daily Sales Register
- Ran and confirmed Mid and EOM reports
- Handled customer questions and complaints
- Updated customer records and billing codes if and when needed
Customer Service Representative/Tally Clerk
Preferred Freezer Services
Woodbridge, NJ
09.2015 - 01.2019
- Responded to and assisted customers with inquiries
- Processed 20-25 inbound tallies daily, including pre-submits
- Modified and confirmed tallies when finalized by warehouse
- Assured that all billing is accurate once inbound tally is confirmed and invoice is printed
- Submitted completed inbound paperwork to Sales Manager for final approval
- Scanned, filed and mailed all receipts once finalized by Sales Manager
Sales Associate/Shift Supervisor
American Signature
Iselin, NJ
01.2011 - 04.2014
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Worked as team player to provide highest level of service to customers
- Verified that all merchandising standards were maintained on daily basis
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate Degree of Science -
Union County College
Cranford, NJ05.2018
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2009
Skills
- MS office proficient
- MS Excel proficient
- WMS proficient
- Superior organization skills
- Staff Coaching and Training
- Effective team player that can adapt quickly to any work environment
- Handling Complaints and Inquiries
- Verbal and Written Communication
- Calm and Professional Under Pressure
Accomplishments
- Named "Customer Service of the Year" in 2017
Languages
Spanish
Timeline
Senior Customer Care Representative
Lineage Logistics
11.2019 - Current
Assistant Office Manager
Lineage Logistics
05.2019 - 11.2019
Assistant Office Manager
Preferred Freezer Service
01.2019 - 05.2019
Customer Service Representative/Tally Clerk
Preferred Freezer Services
09.2015 - 01.2019
Sales Associate/Shift Supervisor
American Signature
01.2011 - 04.2014
Associate Degree of Science -
Union County College
High School Diploma -
Elizabeth High School