Jasmillette Ayala
New Britain,CT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
PCA
A&D Home Care
Newington, CT
08.2017 - 01.2025
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
Medical Receptionist
Hartford healthcare business office
New Britain, CT
07.2016 - 07.2017
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Store Supervisor
Payless
New Britain, CT
01.2014 - 11.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Graduate Certificate - Medical Assistant
Branford Hall Career Institute
35 N Main St,Southington,CT 0648903-2016
High School Diploma -
New Britain High School
110 Mill Street New Britain,CT 0605107-2011
Skills
- Personal care
- Medication management
- Meal preparation
- Emergency response
- Patient scheduling
- Medical documentation
- Customer service
- Organization
- Team collaboration
- Time management
- Problem solving
- Communication skills
- Attention to detail
- Friendly, positive attitude
Timeline
PCA
A&D Home Care
08.2017 - 01.2025
Medical Receptionist
Hartford healthcare business office
07.2016 - 07.2017
Store Supervisor
Payless
01.2014 - 11.2014
Graduate Certificate - Medical Assistant
Branford Hall Career Institute
High School Diploma -
New Britain High School
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