Jasmin Adasha
Summary
Insurance Verification Specialist with over 9 years of dedicated experience in claims processing and healthcare regulations. Demonstrates proficiency in HIPAA compliance, scheduling, and negotiation, with a strong emphasis on team management and client satisfaction. Customer Service Specialist with 15 years experience in enhancing customer interactions and loyalty through innovative service strategies. Demonstrates exceptional skills in organization, negotiation, and communication, effectively utilizing tools like Microsoft Excel to streamline operations and boost team performance. Passionate about leveraging expertise in sales strategy and performance metrics to drive future growth and success.
Overview
10
10
years of professional experience
Work History
Senior Outreach Specialist
Centauri Health Solutions
11.2024 - 07.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted customers with SSA applications, questions and concerns
- Worked well in a team setting, providing support and guidance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Debt Specialist
TD Bank
04.2024 - 11.2024
- Managed debt recovery, enhancing client satisfaction and resolving accounts efficiently.
- Collaborated on repayment plans, improving customer relations and reducing outstanding balances.
- Resolved complex debt issues with professionalism, ensuring positive outcomes.
- Handled high-stress calls empathetically, maintaining positive client interactions.
- Consistently met monthly targets through proactive debt collection strategies.
ABA Insurance Verification Specialist
Roman Empire
08.2023 - 03.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verify insurance benefits promptly, reducing delays in patient procedures.
- Update patient records with current insurance details, improving accuracy.
- Communicate with insurers to clarify policies, enhancing patient understanding.
Utilize Excel and Smart-sheets for efficient data management.
Floor Manager
Tulum Modern Mexican
12.2022 - 01.2024
- Address customer inquiries and complaints, ensuring a high level of satisfaction and resolving issues promptly.
- Ensure smooth operations on the floor, including managing inventory, maintaining cleanliness, and enforcing company policies.
- Oversee daily activities of team members, assign tasks, and ensure they are trained for their roles.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Claims Representative
Triwest
12.2022 - 08.2023
- Reviewed claims, ensuring accurate denials and boosting processing speed.
- Resolved billing issues by analyzing provider data, enhancing satisfaction.
- Investigated claim errors, cutting dispute resolution time significantly.
- Certified new providers, verifying credentials to uphold service quality.
- Expedited dispute resolution by implementing systematic error investigation techniques.
- Maintained high accuracy in claim data validation, ensuring regulatory compliance.
Dispatch Coordinator
McLane Foodservice
10.2021 - 11.2022
- Managed daily records and filing for driver inspections, enhancing document accuracy.
- Coordinated transportation pouches, ensuring timely delivery of route details and keys.
- Updated dispatch schedules, optimizing driver and helper assignments for efficiency.
- Performed DOT file maintenance, maintaining compliance with regulations.
- Assigned tractors/trailers, verifying roadworthiness and maintaining service records.
Senior Claims Analyst
Advanced Reimbursement Solutions
09.2019 - 10.2021
- Researched claim status, improving processing precision and compliance.
- Analyzed complex claims, ensuring policy compliance and maximizing provider reimbursements.
- Collaborated with providers to optimize out of network reimbursements, ensuring accurate processing.
- Optimized reimbursement processes by accurately submitting insurance claims using CPT and ICD-9 codes, enhancing
efficiency and accuracy. - Partnered with medical providers to maximize out of network claim reimbursements, ensuring proper processing by
insurance carriers.
Collections Representative
USAA
05.2018 - 09.2019
- Guided clients on account details, enhancing satisfaction and understanding.
- Analyzed files to improve collection strategies, boosting recovery rates.
- Negotiated payment plans, aiding client financial commitments.
- Communicated across channels, ensuring client engagement.
- Provided empathetic client support, balancing company objectives with customer needs to build long-term trust and loyalty.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
Executive Assistant
Banner Health
08.2015 - 01.2017
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Education
Estrella Mountain Community College
High School -
Precision High School
Languages
Spanish
Timeline
Senior Outreach Specialist
Centauri Health Solutions
11.2024 - 07.2025
Debt Specialist
TD Bank
04.2024 - 11.2024
ABA Insurance Verification Specialist
Roman Empire
08.2023 - 03.2024
Claims Representative
Triwest
12.2022 - 08.2023
Floor Manager
Tulum Modern Mexican
12.2022 - 01.2024
Dispatch Coordinator
McLane Foodservice
10.2021 - 11.2022
Senior Claims Analyst
Advanced Reimbursement Solutions
09.2019 - 10.2021
Collections Representative
USAA
05.2018 - 09.2019
Executive Assistant
Banner Health
08.2015 - 01.2017
Estrella Mountain Community College
High School -
Precision High School
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