Jasmin Ambrose
Wyoming,MI
Summary
Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Lowes Home Improvment
02.2024 - 11.2025
- Led team in resolving customer inquiries and complaints effectively.
- Trained new representatives on company policies and customer service protocols.
- Ensured adherence to service standards during peak operational hours.
- Coordinated workflow to optimize response times and enhance customer satisfaction.
- Completed Online orders.
Assistant Manager
Starbucks
03.2023 - 01.2024
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and developed team members in service standards and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented promotional initiatives to enhance customer engagement and drive sales growth.
- Monitored cash handling processes, maintaining accuracy during transactions and deposits.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
Assistant Manager
SUBWAY®Restaurants
10.2018 - 02.2023
- Collaborated with management to uphold company policies and operational procedures.
- Conducted regular team meetings to communicate goals, updates, and performance expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI04-2026
Skills
- Team management
- Complaint handling
- Skill development
- Product knowledge
- Customer service
- Money handling
- Problem-solving
- Decision-making
Timeline
Customer Service Representative Team Lead
Lowes Home Improvment
02.2024 - 11.2025
Assistant Manager
Starbucks
03.2023 - 01.2024
Assistant Manager
SUBWAY®Restaurants
10.2018 - 02.2023
Bachelor of Science - Criminal Justice
Grand Valley State University