JASMIN ANDARIO

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Established departmental performance goals and provided feedback for underperforming areas.
• Optimized operational processes using analytics tools to address client-specific metrics.
• Drafted and distributed reports to assist board members with critical business decisions.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reported issues to higher management with great detail.
• Researches/develops/analyzes/aggregates/implements current & recommended process improvement activities & required improvement initiatives in accordance w/DHA, TJC & AF standards. Advisor to the MDG/CC and all MDG staff on continuous performance improvement of existing. new, and modified healthcare processes.
• This requires being an active member of the MDG executive team, Participates in the development of policies for the organization, w/special consideration to the integration and collaboration of internal
  administrative and clinical policies for process improvement, clinical quality, patient safety and risk management.
• Obtains and maintains up-to-date expertise and regulatory resources with the evolving DHA, TJC, AF standards; applies this knowledge to ensure MDG Process Improvement/Risk Management (PI/RM) programs are ongoing, effective, efficient, and appropriately documented andintegrated into MDG functions and are in regulatory compliance, Provides leadership, consultant and facilitator services to departments and sections within the MDG in achieving organizational compliance, PI/RM activities.
• Ensures programs are conducted in a collaborative and interdisciplinary manner; coordinates the dissemination of PI information within the organization; and ensures basic statistical analysis and comparative processes are incorporated, collects and dissiminates PI findings and reports these to the MDG/CC, executive staff members and other key committees.Ensures timely submission of the results of PJJRM activities to MDG/CC and higher headquarters. Active member of MDG Executive
  Committee (EXCOM), Quality Council, Executive Committee of the Medical Staff (ECOMS). Environment of Care (EOC), Credentials
  Function (CF), Medical Record Review Function and Infection Control Function (ICF).
• Routinely coordinates with the 2 BW legal office to obtain or provide information and documentation for managing medical malpractice claims. Disseminates all pertinent PI/RM data analysis and reports to identify potential problems or actual claims; reports status/findings to the MTF EXCOM, ECOMS, EOC, and other appropriate organizational committees and functions. Ensures all required medical malpractice documents are available to the 2d MDG JAD in accordance with applicable regulations. Coordinates medical malpractice issues with other MTFs where providers may currently or previously have practiced. Serves as the technical resource on real or potential litigation actions, clinical issues and standard of care reviews on healthcare. Works directly with all MTF department and section members to trend organizational risks and make recommendations for resolution. Collaborates with patient advocate to identify any patient concern that could result in potential litigation. Researches and prepares quarterly Risk Management Indicators for presentation to MDG committees.
• Serves as the associate Risk Manager for the medical group. Works closely with the 2d MDG Deputy commander ensuring comprehensive management control of real and potential risks for all staff, patients, visitors, and volunteers. Prepares comprehensive review designed to capture, summarize and evaluate medical group risk management issues. Initiates and ensures timely
  notification/briefing of MDG commander and executive committee on individual events; and prepares trend analysis when potential
  for liability or catastrophe exists.
• Closely monitors MDG activities such as internal and external Risk Management programs
  encompassing incidents that involve equipment, supplies, personnel, patients, facility and safety issues, to trend organizational
  risks and proposes resolution. Continuously evaluates and improves process to provide comprehensive peer review/performance
  assessment methods to evaluate the competency of the healthcare professionals. Researches and prepares MDG response for high level inquiries and inspection agencies such as Statement of Conditions, response to Site Assistance Visits (SAV) and Health Services Inspection (HSI) and The Joint Commission write ups. Regularly promotes institutional risk management programs such as Sentinel Event reporting and Root Cause Analysis aimed at identifying and correcting patient safety, environment of care and areas of deficiency within the facility.

·entitlement administered by DOD, VA, and the SSA as they pertain to the Survival Benefits/ Survival Rights Program, Casualty Services and military life insurance program (including the impact of Social Security Survivor Benefits on SBP, Civil Service Retiree Pensions and effect on military retired pay and Survivor annuities, and the government pension offset on Social Security Benefits) and the inter-relationship of these benefits and how it compares with commercial alternatives.

·Knowledgeable and familiar with the responsibilities of the DFAS Centers, the VA, and the SSA, and the ability to resolve problems related to casualty operations and the SBP with these agencies.

·Knowledgeable of military rank and precedents and chain of command and the processes for verifying deaths, and the processes required by the Casualty Services Program. Knowledge of interment right and benefits provided by VA including travel for family members, transportation of household goods/extensions request, and claim for destruction of personal property.

·Developed and applied knowledge of Federal, State, and local

Social Services available in the community as they relate to SBP, Casualty Services, and military Life Insurance Program (SGLI, VGLI, and NSLI).

·Expert in compile and report data, analyze statistical data for trends, and to make adjustments to the program.

·Briefed leadership and other officials on their responsibilities when a member of their unit dies. Give overviews of casualty affairs program and entitlements prior to meeting with the families.

·Independently performs a variety of complex assignments involving identifying beneficiaries eligible for benefits and entitlements of seriously ill, very seriously ill or deceased Airmen, providing tailored information to the Next of Kin (NOK).

•Casualty Services and Survivor Benefit Plan (SBP) programs. Responsibilities Program Manager for an installation's Casualty Services.

•Analyzes, implements, and administers total advisory services and comprehensive programs related to casualty services. Independently performs a variety of complex assignments involving identifying beneficiaries eligible for benefits and entitlements of seriously ill, very seriously ill or deceased Airmen, providing tailored information to the Next of Kin (NOK).

•Coordinates, advocates and obtains a variety of resources and services for surviving personnel and their families. Serves as the single subject matter expert on topics related to active duty, retired, Guard/Reserve on active status, foreign nationals serving under the auspices of the USAF, DoD civilians and family member deaths, severe illness and injury. Maintains a continuous liaison with counterparts, appropriate officials and government agencies to integrate DoD casualty actions. Serves as the installation's primary Casualty Policy and Casualty Program Educator and Manager.

•Develops and implements publicity and information programs as they relate to Casualty Services, Survivor Benefits, Record of Emergency Data and the various government life insurance programs. Provides casualty training to installation and geographically separated units' casualty services personnel, to include Casualty Augmentation Support Teams (CAST), Personnel Support for Contingency Operations (PERSCO), medical personnel, and wing leadership.

•Delivers initial and periodic training on Servicemembers' Group Life Insurance Programs and Record of Emergency Data as well as imparts policy and procedural updates to all assigned personnelists.

•Provides total advisory services and administers comprehensive programs related to Casualty Services. Manages and provides guidance on casualty reporting, notification, and assistance programs. Analyzes and refines work methods, gathers information, identifies issues and develops recommendations to resolve substantive problems of effectiveness and efficiency of casualty operations.

•Ensures 24-hour casualty assistance coverage and ensures immediate casualty support is available to respond. Program Manager for an installation's Survivor Benefit Program (SBP). Provides counseling, guidance, and interpretations concerning the broad range of rights and benefits, explaining both short and long termimpact of the SBP on Air Force personnel and their families.Checkscompliance with statutory requirements related to counseling retiring members and their spouses on the SBP and makes sure each member's retired pay is correctly established.

•Prepares cost analysis and tax benefit computations. Requirements Conditions of Employment Qualifications Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions.

•Provide liaisonsupport/services to active duty and Reserve Component (RC) members (Air Force Reserve Component (AFRC) and Air National Guard (ANG) and commanders on program requirements, military benefits, legal rights, and the appeals process.

•Coordinate Aeromedical evacuation or other patient travel requirements, MEBs and Review in Lieu of (RILOs) MEBs, fitness for duty determinations, line of duty (LOD), TDRL and other program requirements related to the DES.

•Provide Physical Evaluation Board (PEB) findings to service member and medical staff.

•Tracks each DES case from referral to final disposition.

•Guide the Service member throughout the DES process.

•Counsel individual military members on their rights and responsibilities when their cases go before medical/physical evaluation boards.

•Provide FEB findings to service members and medical staff; and serve as the LOD representative responsible for completing, routing, tracking, and counseling members concerning LOD issues.

•Provide notification of the need to the duty member undergoing the MEBs, plan, and complete necessary MEB process activities to evaluate an Active-Duty member’s fitness for duty.

•Obtain, assemble, and forward all documents, and records for active duty, AFRC and ANG to Veteran Affairs Medical Service Coordinator, the local MEB, the IPEB, the FPEB and other IDES stakeholders as required for MEB processing within 10 business days (in accordance with regulatory guidance), i.e., scan and send via electronic means into the Clinical Informatics Branch (CIB) & Veteran Tracking Application (VTA) to be reviewed by the Veteran’s Affairs department.

•Ensure LOD processing is accomplished for each IDES case.

•Receive and provide guidance to all ranks of military personnel from all branches of the uniformed services, retirees, and families of those being processed through the IDES program of their rights, benefits, privileges, or obligations.

•Processes Review-in-Lieu-of (RILO) MEB cases (includes pre- IDES screening process (Initial RILO) and Modified RILO including (Annual RILO)) for assignment limitation codes as directed or required by AFPC/DPANM and in accordance with established AF guidance.

•Coordinate evaluation appointments: schedules follow-up appointments and appropriate referrals related to benefits.

•Respond to inquiries from beneficiaries, Department of Defense (DOD) Components, and any other agencies and various interested parties within 48 hours. Coordinate with appropriate Points of Contacts (POCs) throughout the Military Health System (MHS), Air Force agencies (i.e., Military Personnel Flight, Comptroller, Transportation, Aero medical Evacuation, etc.) and the Department of Veterans Affairs (i.e., Veteran’s Benefits Administration and Veteran’s Health Administration) to provide information or assistance to the member. Inquires/coordination may be made via telephone, email, or walk-in.

•Assist the medical professional staff and other staff members on the regulatory and procedural aspects of profiling and disability processing.

•Assist in preparing appeals, impartial medical reviews, rebuttals, and coordinates the assignment of Service member’s legal counsel.

•Assist the medical professional staff and other staff members on the regulatory and procedural aspects of profiling and disability processing. Provides MEB orientation program and on the job training for assigned staff personnel as required.

•Update local program documentation, i.e., patient handouts, training documents, checklists, operating procedures, etc.

•Maintain and safeguards both hard copy and electronic medical information.

•Disclose medical information to authorized personnel in accordance with Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) guidelines.

•Track all assigned cases, analyzes performance against established standards, monitors & updates cases in VTA or other tracking tools as the case progresses through the IDES process.

•Monitor weekly the effectiveness and efficiency of the localMEB, LOD, TDRL, and DES programs.

•Analyze available data using various statistical analytic tools, measuring means, trends, statistical deviations, constructs diagrams, histograms, charts, etc., to convey IDES performance to IDES stakeholders.

•Provide reports, briefings, training and responds to inquiries from senior leaders.

•Provide counseling to military or their next-of-kin on MEB procedures, findings, and recommendations one business day after notification from Air Force Personnel Center (AFPC).

•When the Service member is incapacitated or incompetent for pay purposes and unable to manage his/her own legal affairs, youwill provide guidance and assists the legalnext-of-kin on the Service member’s rights and benefits.

•Guide for PEBLO provided by the Government Coordinate patient travel for members opting to appeal to the FPEB. Assures necessary arrangements are made for members to travel on temporary duty status to and from other locations as required.

•Initiate actions to facilitate Emergency Family Member Travel for Very Seriously Ill and Injured Service members.

•Advise service member and medical staff on PEB findings.

•Provide timely counseling and explain entitlements, benefits, and responsibilities to all customers after notification from Air Force Personnel Center (AFPC).

•Maintain and apply knowledge, experience, and training to facilitate and address any “fitness for duty” or “physical disability” evaluation issues, as they arise.

•Maintain and apply knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.

•Maintain practical knowledge and understanding of TRICARE: contract language, program policies, and reference manuals; regional healthcare issues and initiatives; and other federal health benefits programs.

•Utilize the Disability Counseling

§Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

§Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

§Supervise the work of logistics specialists, planners, or schedulers.

§Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

§Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.

§Develop risk management programs to ensure continuity of supply in emergency scenarios.

§Plan or implement improvements to internal or external logistics systems or processes.

§Establish or monitor specific supply chain-based performance measurement systems.•Responsible for memorandums, schedule and administrative support duties.

•Coordinate communications between departments.

•Provide liaisonsupport/services to active duty and Reserve Component (RC) members (Air Force Reserve Component (AFRC) and Air National Guard (ANG) and commanders on program requirements, military benefits, legal rights, and the appeals process.

•Provide reports, briefings, training and responds to inquiries from senior leaders.

•Track all assigned cases, analyzes performance against established standards, monitors & updates cases in deployments or other tracking tools as the case progresses through the 2LRS process.