Jasmin Ascencio-degante
Athens
Summary
Proven Department Manager at McDonald's, adept in staff management and Windows server management, significantly improved customer satisfaction through innovative solutions and effective team leadership. Skilled in multitasking and communication, consistently exceeded performance targets by fostering a culture of excellence and collaboration.
Developed skills in fast-paced retail environment, now seeking to transition into new field. Demonstrates excellence in team leadership, operational efficiency, and strategic planning. Committed to leveraging these abilities to drive success in different industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
11.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Fashion Design
University of North Alabama
Florence, AL05-2026
Associate of Science -
Calhoun Community College
Tanner, AL05-2023
High School Diploma -
Athens High School
Athens Al 05-2020
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Windows server management
- Multitasking
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Spanish
Professional Working
Timeline
Department Manager
McDonald's
11.2019 - Current
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Bachelor of Arts - Fashion Design
University of North Alabama
Associate of Science -
Calhoun Community College
High School Diploma -
Athens High School
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