Jasmin Asensio
Rosenberg,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I also have experience in training new employees to help them get a better understanding of what we do and how we do things to better our customer service expectations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Sales Floor Team Associate
Walmart Neighborhood Market
Houston, TX
08.2021 - 03.2022
- Ensure to go through back room merchandise keep inventory and restock any items system tells me needs to be put out through our TC systems
- Pinpoint any inventory that is out or low in stock that needs to be reordered
- Make daily price changes and including clearances items
- Assist customers with any help needed
- Worked on store modules that requires to rearrange shelf display including prices of old and new merchandise as well
- Assist restocking team with pallets of merchandise to be put out in a timely matter
- Train new employees when team lead is not available with daily tasks.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Coordinated with other departments to ensure timely delivery of projects.
- Developed training materials for new employees joining the team.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
Call Center Bilingual Specialist
JPMorgan Chase
Houston, TX
04.2019 - 11.2019
- Helped customers with their debit/checking accounts regarding changes updates or questions and concerns they might have
- Helped with any promotions or products we offered as well for directing them to correct department regarding their issue.
Customer service/Special services Lead Supervisor
The home depot
Katy, TX
04.2018 - 04.2019
- I worked in the customer service/special services department
- My job was to provide excellent customer service regarding any problem our customers have
- I helped customers with heir returns also any online merchandise they have to pick up
- My duties were making sure vendors have been called wether it's regarding quantity confirmation of products or cancellation of any special order merchandise
- I helped customers with any returns of regular stock product as well calling customers when special orders or in stock orders are ready for pick up
- I also called customers regarding if they have a refund or balance owed
- I was trained in appliance ordering system and scheduling deliveries for customers or contractors making sure everything is up to date
- I was a coach which requires me to train new employees get them familiar with our system and processes we do on a daily basis
- I also made sure the area is always neat, clean and organized.
Store Floor Associate
Party Boy
Houston, TX
08.2010 - 05.2013
- Restocked floor merchandise as well maintained a very well clean and neat store environment
- Helped customers with any questions about merchandise and services we provided
- Helped in different departments in store front cashier and warehouse restocking as well as assistance with customers
- Ordered any new merchandise as well kept stock inventory
- Sales Associate in merchandise dept.
Education
High school or equivalent -
Waltrip High School
Skills
- Customer Service Skills
- Bilingual
- Retail Sales
- Telemarketing
- Inside sales
- Phone etiquette
- Computer skills
- Decision-Making Capabilities
- Complaint Resolution
- Cash Handling
- Workplace Safety
- Goal Setting and Achievement
- Problem-Solving
- Organizing Work Stations
- Following Instructions
- Training and Mentoring
- Creativity and Innovation
- Product Knowledge
- Positive Attitude
- Call Center Operations
- Computer Skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English/Spanish - Expert
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Sales Floor Team Associate
Walmart Neighborhood Market
08.2021 - 03.2022
Call Center Bilingual Specialist
JPMorgan Chase
04.2019 - 11.2019
Customer service/Special services Lead Supervisor
The home depot
04.2018 - 04.2019
Store Floor Associate
Party Boy
08.2010 - 05.2013
High school or equivalent -
Waltrip High School
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