Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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JASMIN BUSTER

Richmond,VA

Summary

Experienced customer service specialist with a track record of exceeding performance targets in fast paced settings. Skilled in data entry, and conflict resolution, contributing to enhanced customer satisfaction. Strong problem- solving and time management skills, with a commitment to continuous learning and development.

Overview

3
3
years of professional experience

Work History

Breast Imaging Schegistrar

VCU Health
01.2025 - Current
  • Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
  • Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
  • Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
  • Organized patient records, maintaining confidentiality and ensuring easy access for medical professionals when needed.
  • Assisted radiologists with image interpretation, contributing to accurate diagnoses and treatment plans.
  • Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Patient Access Representative

VCU Children’s Hospital
01.2023 - 01.2025
  • Ensured HIPAA compliance to protect confidentiality of sensitive patient information in all interactions.
  • Adapted to changing healthcare demands, demonstrating flexibility and commitment to quality care.
  • Provided exceptional customer service through active listening and tailored solutions for patient needs.
  • Maintained composure under pressure while effectively resolving challenging situations.

Medical Receptionist

Dr Clifford Roffis & Associates
07.2022 - 01.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Education

Associate of Science - Nursing

Bryant And Stratton College
Richmond, Va

Associate of Applied Science - undefined

Richard Bland College of William & Mary
Petersburg, VA
2018

High School Diploma -

Hermitage High School
Richmond, VA
06.2016

Skills

  • Front desk operations
  • Invoice preparation
  • Patient advising
  • Equipment troubleshooting
  • HIPAA compliance
  • Call management
  • Medical recordkeeping
  • Appointment reminders
  • Patient data processing
  • Critical thinking
  • Time management and organization
  • Medical records verification
  • Active listening
  • Patient registration
  • Insurance verification
  • Team collaboration
  • Data entry proficiency
  • Problem-solving skills
  • Attention to detail
  • Multitasking abilities
  • Critical thinking
  • Clinical documentation
  • Medical terminology

Additional Information

Army reserves

Timeline

Breast Imaging Schegistrar

VCU Health
01.2025 - Current

Patient Access Representative

VCU Children’s Hospital
01.2023 - 01.2025

Medical Receptionist

Dr Clifford Roffis & Associates
07.2022 - 01.2023

Associate of Applied Science - undefined

Richard Bland College of William & Mary

High School Diploma -

Hermitage High School

Associate of Science - Nursing

Bryant And Stratton College

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