Dynamic and adaptable, I excelled at Nakoma Resort by maintaining high customer satisfaction and streamlining service operations. My expertise in verbal communication and multitasking, coupled with a proven ability to thrive in fast-paced environments, underscores my capacity for meeting and exceeding employer expectations in hospitality roles.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Nakoma Resort
03.2022 - 10.2024
Kept server areas clean and stocked to increase efficiency while working tables.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Proved successful working within tight deadlines and a fast-paced environment.
Trained staff members on use of POS system.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Environmental Science - Esthetician
Milan Institute
950 Industrial Way, Sparks, NV 89431
09-2024
High School Diploma -
Portola High School
1001 Cadence, Irvine, CA 92618
06-2020
Skills
Verbal and written communication
Multitasking and organization
Hospitality and accommodation
Problem Solving and adaptive team player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Licensed Esthetician - Nevada Board of Cosmetology.