Jasmin Beltran
Oakland,CA
Summary
Versatile and results-driven professional with a rich background in leadership, customer service, floral management, and advocacy. Proven expertise in managing teams, designing floral arrangements, and developing effective sales and marketing strategies. Experienced in providing comprehensive support as a Family Advocate and Job Program Assistant, including case management, resource coordination, and crisis intervention. Fluent in Spanish, with a strong commitment to enhancing client outcomes and operational efficiency across diverse settings.
Overview
9
9
years of professional experience
Work History
Florist Manager
Diosa Blooms
San Francisco, CA
06.2022 - Current
- Supervised and trained a team of florists and sales associates, ensuring high performance and excellent customer service.
- Managed daily operations, including inventory control, procurement, and presentation of floral products.
- Designed and created custom floral arrangements for various occasions, tailoring designs to customer preferences and event themes.
- Developed and implemented sales strategies and promotional activities to increase revenue and attract new customers.
- Ensured quality control by maintaining fresh and well-presented floral products, and overseeing proper care and handling of plants.
- Coordinated floral arrangements for events such as weddings and corporate functions, working closely with clients to meet their needs.
Family Advocate
YMCA Daycare
Oakland, CA
06.2020 - 06.2022
- Provide emotional support and counseling to families dealing with challenges such as domestic violence, substance abuse, and financial instability.
- Assist families in navigating social service systems, including public assistance, healthcare, housing, and educational services.
- Advocate for families' needs and rights, representing their interests with government agencies, service providers, and other organizations.
- Develop and manage individualized case plans, monitor progress, and adjust plans as necessary to address changing circumstances.
Program Assistant
YMCA Daycare
Oakland, CA
10.2019 - 06.2020
- Provide administrative support for job placement and career development programs, including scheduling, documentation, and record-keeping.
- Assist job seekers with program information, application processes, resume writing, and job search strategies.
- Coordinate with employers and training providers to facilitate job placements and internships.
- Organize and assist with workshops, training sessions, and career fairs to support program objectives.
- Track participant progress, compile data, and prepare reports to evaluate program effectiveness.
- Offer guidance and address client concerns to ensure a positive experience with the program.
Key Holder and Floor Manager
Cactus Jungle
Berkeley, CA
08.2018 - 09.2019
- Open and close the store, ensuring security and adherence to operational procedures.
- Oversee daily store operations, including receiving, organizing, and merchandising deliveries to maintain an attractive and efficient sales floor.
- Utilize in-depth knowledge of plants and horticulture to provide expert advice and support to customers, enhancing their shopping experience and satisfaction.
- Supervise and train sales associates, fostering a collaborative team environment and ensuring high standards of customer service and store presentation.
Floral Manager
Mission de Flores
San Francisco, CA
01.2016 - 08.2018
- Managed daily operations of the floral department, including phone communications and detailed message handling to ensure smooth customer interactions.
- Oversaw the gardening and cultivation of plants and vegetables, ensuring high-quality growth and product availability.
- Handled procurement of flowers and plants, making strategic purchasing decisions to meet customer demand and enhance product offerings.
- Provided expert product knowledge and customer service at the point of sale, including processing transactions and offering advice on floral products.
Retail Sales Associate
Urban Outfitters, Inc.
San Francisco, CA
01.2016 - 09.2017
- Provided exceptional customer service by greeting customers, addressing their needs, and ensuring a positive shopping experience.
- Delivered detailed product knowledge on both in-store and online merchandise, enhancing customer satisfaction and informed purchasing decisions.
- Managed inventory by organizing back stock and ensuring products were well-displayed on the sales floor.
- Promoted ongoing store promotions and sales, effectively increasing customer engagement and sales performance.
Education
Associate of Arts - Journalism
El Camino College
Torrance, CA06-2015
Skills
- Fluent in Spanish
- Leadership and Team management
- Floral Design
- Customer Service
- Sales and Marketing
- Administrative and Organizational Skills
- Inventory Management
- Communication and Interpersonal skills
- Program coordination and Case Management
Timeline
Florist Manager
Diosa Blooms
06.2022 - Current
Family Advocate
YMCA Daycare
06.2020 - 06.2022
Program Assistant
YMCA Daycare
10.2019 - 06.2020
Key Holder and Floor Manager
Cactus Jungle
08.2018 - 09.2019
Floral Manager
Mission de Flores
01.2016 - 08.2018
Retail Sales Associate
Urban Outfitters, Inc.
01.2016 - 09.2017
Associate of Arts - Journalism
El Camino College
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