Jasmin Brand
Mobile,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Afni Call Center
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Personal Shopper
Walmart
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Suggested comparable products to replace out-of-stock items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Dietary Clerk
Mobile Infirmary
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Maintained routine meal schedules and serving times.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Treated patients and team members with dignity and respect.
- Served food and beverage items to residents, meeting therapeutic diets.
- Cleaned and maintained dining room during and after each meal service.
- Stocked food and other supplies for main kitchen and units.
- Engaged with residents to provide positive and enriching experiences.
Fast Food Cashier
Taco Bell
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Reviewed contents on food trays to check complete order.
- Verified orders and bagged items for easy transport.
- Accurately made change for cash transactions.
- Mastered point-of-service computer system for automated order taking.
Customer Service Representative
Sedgwick Claims Management
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
John L Leflore Preparatory Acad
Mobile, AL05.2017
Skills
- Scheduling
- Call Management
- Information Security
- Data Entry
- Minute Taking
- Problem-Solving Abilities
- Retail Sales Customer Service
- Report Transcription
- Conflict Mediation
- Microsoft Excel
- Multi-Task Management
- Conflict Resolution
- Grammar
- Technologically Savvy
- Researching
- Report Creation
- Call Triaging
- Business Development Understanding
- Office Equipment Proficiency
- Document Control
- Critical Thinking
- Microsoft PowerPoint
- Project Management Abilities
- Administrative Support
- Microsoft Outlook
- Courteous Demeanor
- Service Upselling
- Positive and Professional
- Sales Closing
- Problem Resolution
- Customer Relations
- Creative Problem Solving
- Active Listening
- Reading Comprehension
- Documentation
- Report Preparation
- Sales Expertise
- High-Energy Attitude
- Tactful and Diplomatic
Timeline
Customer Service Representative
Sedgwick Claims Management
03.2024 - 03.2025
High School Diploma -
John L Leflore Preparatory Acad
Customer Service Representative
Afni Call Center
Personal Shopper
Walmart
Dietary Clerk
Mobile Infirmary
Fast Food Cashier
Taco Bell
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