Jasmin Brown
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
Dept. of Treasury, IRS
- Current
- Receive incoming calls for BMS (Buis Management Services)
- Completing Federal forms for TP (Tax payers) accounts
- Adjustments, Annuals, Quarterly Payments ect
Security Officer
PSI Security Service
06.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Securitas Security USA
04.2016 - 07.2019
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High school diploma -
Fields Lab
Macomb, IL05.2010
Skills
- Restaurant experience
- Call center experience
- Customer Focus
- Customer Service
- Problem-solving abilities
- Conflict Resolution
Timeline
Security Officer
PSI Security Service
06.2021 - 03.2022
Security Officer
Securitas Security USA
04.2016 - 07.2019
CSR - Customer Service Representative
Dept. of Treasury, IRS
- Current
High school diploma -
Fields Lab
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