JASMIN BURNETT
PICAYUNE
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships—track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
COOK/SHIFT LEAD
Panda Express
07.2022 - 07.2025
- Oversee store operations and team collaboration for seamless shifts and service.
- Conducted regular temperature checks and quality assessments, ensuring compliance with health standards and maintaining food safety.
- Fostered a positive team environment by mentoring new staff, promoting collaboration, and enhancing team morale.
Customer Service Representative
InfoCision
06.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
C
01.2020 - 11.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call flow while maintaining quality service standards.
- Trained new representatives on company policies and customer interaction protocols.
- Collaborated with team members to streamline support processes and improve response times.
- Assisted in identifying recurring issues, contributing to process improvement initiatives within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
CHEF
Houston’s
01.2020 - 06.2021
- Prepared high-quality dishes, receiving positive feedback from patrons.
- Maintained a sanitary kitchen, enhancing operational efficiency.
- Ensured compliance with food safety regulations, minimizing health risks.
- Transferred supplies efficiently, supporting seamless kitchen operations.
HEAD COOK
Felipes
01.2019 - 02.2020
- Led kitchen team, ensuring timely meal prep and high diner satisfaction.
- Analyzed menu performance and customer feedback, leading to strategic updates that boosted repeat patronage and overall sales.
- Trained new staff in food safety and preparation techniques, promoting a culture of excellence and compliance in the kitchen.
ASSISTANT STORE MANAGER
Tava
10.2018 - 12.2019
- Guided new hires and improved team retention through effective training.
- Enhanced kitchen efficiency by 20% through streamlined food prep processes.
- Managed inventory to ensure optimal stock levels and reduce waste.
- Ensured compliance with food safety standards to maintain high hygiene levels.
AGRONOMIST
Eden Green
06.2017 - 09.2018
- Managed greenhouse inventory, optimizing plant and vegetable yield quality.
- Operated equipment to ensure efficient planting and harvesting processes.
- Contributed to daily maintenance, enhancing operational cleanliness.
- Improved crop availability through effective oversight of planting cycles.
- Monitored plant health and growth metrics, enabling timely interventions that resulted in substantial improvements in crop vitality.
- Developed integrated pest management strategies to reduce chemical usage.
CREW MEMBER
Chipotle
10.2017 - 06.2018
- Managed grill operations, ensuring timely meal preparation and quality control.
- Prepared fresh ingredients, enhancing kitchen efficiency and meal consistency.
- Executed dishwashing duties, maintaining cleanliness and hygiene standards.
- Handled cash management, accurately counting and securing daily revenue.
- Secured premises during closing, ensuring safety and operational readiness.
- Streamlined food preparation processes, enhancing efficiency and ensuring consistent quality in meal presentation.
- Implemented inventory checks to minimize waste, contributing to cost savings and improved resource management.
CUSTOMER SERVICE REPRESENTATIVE
Sirus Radio
10.2014 - 12.2017
- Activated services, enhancing customer satisfaction and retention.
- Updated account details, ensuring data accuracy and efficiency.
- Guided customers in selecting service plans, boosting sales.
- Resolved complaints, improving client trust and loyalty.
- Established new accounts, contributing to business growth.
- Empowered clients through tailored service recommendations, fostering long-term relationships and enhancing customer loyalty.
- Streamlined account management processes, resulting in reduced data entry errors and improved operational efficiency.
Education
GED -
Winfree Academy
Gatesville, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Client relations
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Documented and resolved issues which led to results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by introducing Software for typing task.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
COOK/SHIFT LEAD
Panda Express
07.2022 - 07.2025
Customer Service Representative
InfoCision
06.2021 - 01.2023
Customer Service Representative
C
01.2020 - 11.2022
CHEF
Houston’s
01.2020 - 06.2021
HEAD COOK
Felipes
01.2019 - 02.2020
ASSISTANT STORE MANAGER
Tava
10.2018 - 12.2019
CREW MEMBER
Chipotle
10.2017 - 06.2018
AGRONOMIST
Eden Green
06.2017 - 09.2018
CUSTOMER SERVICE REPRESENTATIVE
Sirus Radio
10.2014 - 12.2017
GED -
Winfree Academy
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