Jasmin Carrillo
Raleigh,NC
Summary
Detailed and experienced Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. I’m also a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Data Entry Specialist
Corporate Wells Fargo
Raleigh, NC
09.2017 - Current
- Handled all NSF accounts to ensure accuracy and validity throughout the customers file before refunding checks returned to customers for repossessed vehicles that were sold for more than the amount purchased
- Entering customer and account data from source documents within time limits
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Completed data entry tasks with accuracy and efficiency.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Coded and processed applications into required electronic formats.
- Sent completed entries for evaluation and final approval.
- Secured and protected data from unauthorized access by complying with security protocols.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Remote Customer Service Representative Manager
Xerox
Raleigh, NC
12.2014 - 09.2017
- De-escalated problematic customer concerns
- Executed account updates and noted information in all company data systems
- Completed accurate and efficient data entry and database updates to support business operations
- Verified accuracy of information and resolved discrepancies with vendors.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Implemented company policies and procedures for professional, cohesive customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Assessed customer service data to identify and address improvement opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative Supervisor
Enterprise Rent-A-Car
Raleigh, NC
03.2012 - 12.2014
- Responsible for answering incoming calls and arranging rentals for new clients
- Entry of information for insurance purposes
- Responsible for inspecting vehicles when they left with clients and when the vehicles were returned
- Handled customer disputes and tried to maintain customer confidence in the company.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Education
Business Administration
Wake Technical Community College
05.2016
Skills
- Customer Service
- Organization
- Time Management
- Microsoft systems
- Data Input
- Word Processing
- Error Detection
- Log Book Maintenance
- Data Auditing
- Spreadsheet Management
- Data Transcription
- Database Maintenance
- Spreadsheet creation
- Microsoft Office Expertise
- Excel Expertise
- Complaint Resolution
- Customer Relations
- Telephone etiquette
- Quality Assurance
- Audit Support
- Handling Escalations
- Workflow Management
- Call Center Operations
- Technical Support
- QuickBooks proficient
- Business administration
- Office administration
- Microsoft Office proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Specialist
Corporate Wells Fargo
09.2017 - Current
Remote Customer Service Representative Manager
Xerox
12.2014 - 09.2017
Customer Service Representative Supervisor
Enterprise Rent-A-Car
03.2012 - 12.2014
Business Administration
Wake Technical Community College
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