Jasmin Cartagena
Tampa,FL
Summary
Skilled in team leadership, employee training, and customer engagement, with extensive experience in optimizing operations and enhancing team performance. Proficient in cash handling, multitasking, and fostering a collaborative work environment. Seeking to leverage these strengths in a new and friendly environment with a challenging new role to drive success and growth.
Overview
8
8
years of professional experience
Work History
Server
Kekes Breakfast Cafe
12.2025 - Current
- Managed multiple tables simultaneously, ensuring timely food and beverage service.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Host
Psomi
07.2025 - 11.2025
- Welcomed guests and managed seating arrangements during peak hours.
- Communicated wait times clearly to guests for effective expectations management.
- Assisted servers by coordinating food and drink orders efficiently.
- Trained new hosts on operational procedures and customer service standards.
- Maintained cleanliness and organization of host stand and entrance area.
- Monitored dining room atmosphere, adjusting lighting and music for guest comfort.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Team Lead
Celebration Cakes (Nothing Bundt Cakes)
12.2023 - 07.2025
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Cash handling and familiarity of POS (Toast).
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Collaborated with other departments to ensure successful completion of projects.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Prepared and served food and beverages to customers.
- Delivered customer checks and securely processed credit card or cash payments.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Server
Brunchies
06.2021 - 11.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted guests with menu selections and special dietary requests.
- Upsold daily specials and promotions to increase customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Team Lead
Smoothie King
03.2019 - 06.2021
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Memorized frequent customer preferences to build relationships and loyalty.
- Listened to customer concerns and complaints and quickly rectified issues.
- Answered telephones to take reservations or to-go orders.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Performed any opening/closing sidework in timely manner.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Reported staff progress, deficiencies, and training needed to management.
- Performing opening duties as well as closing duties.
- Cash handling and use of POS daily.
- Maintained high levels of cleanliness throughout the dining area.
- Ensured compliance with health codes by adhering to safety guidelines regarding food storage, cleaning, and sanitation procedures.
- Managed cash drawer responsibly during shift changes, verifying accuracy of end-of-shift reports.
- Provided excellent customer service to guests in a timely and efficient manner.
- Rang up customers and processed cash, credit card and digital payments through register system.
- Engaged pleasantly with customers, driving great service and satisfaction.
Front of House Employee
Little Caesars
11.2017 - 04.2018
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Collaborated with team members to ensure smooth operations during peak hours.
- Performed other duties as assigned by management.
Education
High School Diploma -
Gaither High School
Tampa, FLSkills
- Attention to detail
- Relationship building
- Employee training
- Teamwork and collaboration
- Cash handling
- Multitasking
- Hospitality
- Easily Adaptable
- Reservation handling
- POS transactions
- Team leadership
- Multitasking Abilities
Timeline
Server
Kekes Breakfast Cafe
12.2025 - Current
Host
Psomi
07.2025 - 11.2025
Team Lead
Celebration Cakes (Nothing Bundt Cakes)
12.2023 - 07.2025
Server
Brunchies
06.2021 - 11.2023
Team Lead
Smoothie King
03.2019 - 06.2021
Front of House Employee
Little Caesars
11.2017 - 04.2018
High School Diploma -
Gaither High School