Jasmin Castro
West Sacramento,CA
Summary
Highly skilled Insurance Customer Service Representative with broad experience in managing customer inquiries, processing insurance claims and maintaining client records. Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
CASTRO PROPERTY & COMMERCIAL INSURANCE AGENCY
West Sacramento, CA
01.2020 - Current
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Greeted customers and provided prompt, courteous service.
- Verified accuracy of customer data entered into the system.
- Facilitated payment processing for premium payments and renewals.
- Researched relevant policy information to answer customer questions.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Advised customers on available coverage options that best fit their individual needs.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Developed strong relationships with clients by providing exceptional customer service.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Handled modification and updating of policies.
Barista
Sacramento International Airport
Sacramento, CA
06.2018 - 11.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Premium Clubs Supervisor
Legends Hospitality LLC
Sacramento, CA
08.2016 - 11.2019
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
Education
High School Diploma -
West Sacramento Early College Prep Charter School
West Sacramento, CA08-2016
Skills
- Organization
- Insurance terminology
- Complaint Handling
- Data Entry
- Multitasking
- Self Motivation
- Problem-solving abilities
- Policy understanding
Timeline
Insurance Customer Service Representative
CASTRO PROPERTY & COMMERCIAL INSURANCE AGENCY
01.2020 - Current
Barista
Sacramento International Airport
06.2018 - 11.2019
Premium Clubs Supervisor
Legends Hospitality LLC
08.2016 - 11.2019
High School Diploma -
West Sacramento Early College Prep Charter School
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