Jasmin castro
Jacksonville,United States
Summary
Dynamic professional with a proven track record in communication and problem-solving, honed across roles from Office Manager at Atlantic Self-Storage to Human Resources Assistant at Hobart Services. Excelled in customer service and computer proficiency, significantly enhancing client satisfaction and operational efficiency. Bilingual in English and Spanish, adept at staff hiring and data entry, I bring leadership experience and a results-driven approach to meet and exceed employer expectations. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
23
23
years of professional experience
Work History
Office Manager
Atlantic self-storage
Jacksonville, FL
09.2022 - 11.2024
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
customer service rep
fast track staffing Inc
Jacksonville, United States
08.2021 - 06.2022
- Take inbound calls place orders
- Packed and label merchandise to prepare for loading for shipment to customers
- Provided excellent customer service to resolve customer complaints in a timely manner.
Warehouse associate
SPS
Niagara falls, United States
09.2019 - 12.2021
PCA
venture forthe Inc
Niagara falls, United States
07.2016 - 02.2020
- Delivered personal nursing assistance in pre and post operative situations
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
Human Resources Assistant
Hobart services
New York, NY
06.2001 - 10.2003
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
Education
personal health care
Niagara Falls Health Department
Niagara falls, New York02-2019
social studies
Theodore Roosevelt
Bronx, New York06-1998
Skills
- Communication
- Problem solving
- Customer service
- Computer proficiency
- People skills
- Leadership experience
- Bilingual in English and Spanish
- Staff hiring
- Vendor engagement
- Event coordination
- Data entry
- Presentation design
Accomplishments
- CPR training
- Fire prevention courses
Languages
- English
- Spanish
Personal Information
Date of Birth: 06/26/98
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Atlantic self-storage
09.2022 - 11.2024
customer service rep
fast track staffing Inc
08.2021 - 06.2022
Warehouse associate
SPS
09.2019 - 12.2021
PCA
venture forthe Inc
07.2016 - 02.2020
Human Resources Assistant
Hobart services
06.2001 - 10.2003
personal health care
Niagara Falls Health Department
social studies
Theodore Roosevelt
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