Jasmin Castro
Huntersville,NC
Summary
Ramp Agent with expertise in aviation operations and customer service. Proficient in airport regulations, safety protocols, and aircraft handling systems. Recognized for strong teamwork and communication skills, consistently upholding safety standards. Enhanced operational efficiency by ensuring timely ground services for all flights.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, North Carolina
01.2025 - Current
- Transported cargo between terminals using carts, pallet jacks or other specialized vehicles.
- Loaded and unloaded baggage from aircraft in accordance with safety protocols.
- Manually lifted heavy suitcases weighing up to 50 pounds while loading them onto planes.
- Safely transfered baggage from aircraft to collection areas.
Residental Manager
Residental Adolescent Community services
Charlotte, NC
11.2022 - 05.2024
- Oversaw daily operations of Residential Adolescent Community Services, ensuring a safe and nurturing environment for youth while managing staff, coordinating with social workers, and implementing individualized care plans.
- Oversaw staff hiring, training, and performance evaluations for household team.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
Sales Associate
Walmart Supercenter
Charlotte, NC
08.2017 - 09.2019
- Provide customer service by efficiently addressing merchandise inquiries and offering recommendations to enhance shopping experience.
- Inform customers about current promotions to support sales objectives.
- Perform checkout operations and maintain store presentation by restocking merchandise and ensuring cleanliness.
Crew Member
McDonald's
Charlotte, NC
02.2016 - 08.2017
- Collaborated with team members to deliver high-quality service, ensuring customer satisfaction.
- Managed point-of-sale transactions and provided prompt service in a fast-paced environment.
- Uphold stringent hygiene and cleanliness standards across the establishment.
Crew Member
Cook Out
Charlotte, NC
07.2015 - 08.2016
- Resolved customer issues effectively, ensuring high levels of satisfaction and service quality.
- Streamlined store operations by competently executing assigned tasks and maintaining accurate cash register balances.
- Uphold strict cleanliness and hygiene standards throughout the establishment to promote a safe and welcoming environment for patrons.
Education
High School Diploma -
Garinger High School
Skills
- Customer service
- Problem solving
- Time management
- Communication skills
- Cargo transport
- Vehicle operation
- Attention to detail
- Team collaboration
- Safety protocols
- Equipment operation
Languages
English
Full Professional
Timeline
Ramp Agent
Piedmont Airlines
01.2025 - Current
Residental Manager
Residental Adolescent Community services
11.2022 - 05.2024
Sales Associate
Walmart Supercenter
08.2017 - 09.2019
Crew Member
McDonald's
02.2016 - 08.2017
Crew Member
Cook Out
07.2015 - 08.2016
High School Diploma -
Garinger High School