Jasmin Cervantes
Columbus,OH
Summary
Dynamic retail professional with a proven track record at Victoria's Secret & PINK, excelling in customer service and sales strategies. Adept at enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, consistently optimizing store operations to drive sales and foster loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate & Cashier
Victoria's Secret & PINK
09.2025 - Current
- Facilitated training sessions for new associates on sales techniques and product knowledge to enhance teamwork effectiveness.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed inventory levels, ensuring product availability and proper merchandising standards.
- Oversaw stock level monitoring and communicated restock requirements to management for operational efficiency.
- Executed cash transactions with precision, ensuring compliance with company cash handling policies.
- Oversaw return, exchange, and refund processes in strict adherence to store policy.
- Exhibited composure and effectively resolved issues in high-pressure environments.
- Assisted customers in product location and verified merchandise availability across store systems.
- Managed stock rotation and shelf replenishment to ensure optimal product availability.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
- Enhanced customer satisfaction by delivering exceptional service and promptly addressing concerns.
- Inform clients about current promotional offerings and products through persuasive selling techniques.
- Increased sales by 10%
- Assisted customers in selecting products, enhancing overall shopping experience.
- Informed costumers about our best selling items
Retail Sales Associate & Cashier
Ohio Thrift Stores
06.2023 - 12.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to replenish inventory on sales floor regularly.
- Provided support during promotional events, increasing customer engagement and sales.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction.
- Trained new associates on operational procedures and customer service standards.
- Implemented merchandising strategies to highlight seasonal products and boost visibility.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed over 30 customer calls per day, while still managing to restock the shelf's.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
Education
High School Diploma -
The Charles School At Ohio Dominican University
1270 Brentnell Ave Columbus,OH05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
- Money handling
- Stocking and receiving
- Sales strategies
- Product promotions
- Shipment processing
- Task prioritization
- Fast learner
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate & Cashier
Victoria's Secret & PINK
09.2025 - Current
Retail Sales Associate & Cashier
Ohio Thrift Stores
06.2023 - 12.2025
High School Diploma -
The Charles School At Ohio Dominican University