Jasmin Chavez
Phoenix,AZ
Summary
Positive, reliable, and detail-focused with strong aptitude for ensuring product quality and adherence to standards. Well-versed in quality control processes and familiar with inspection techniques and tools, including defect identification and measurement accuracy. Committed to maintaining high-quality standards and excellent customer service.
Overview
6
6
years of professional experience
Work History
Department of Quality
Axon
02.2024 - Current
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Identified and helped resolve non-conforming product issues.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Utilized gauges, tools and equipment to complete in-depth assessments.
Warehouse Associate
Homedepot Warehouse
10.2023 - 01.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Collector/ Customer Service
Convergent Outsourcing- Credit One Bank
06.2019 - 09.2020
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Education
Associate of Arts -
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZHigh School Diploma -
North Canyon High School
1700 E Union Hills Dr, Phoenix, AZ 8502405-2018
Skills
- Product inspection
- Time management
- Quality assurance
- Self motivated
- Acutely observant
- Customer service
- Recordkeeping
- Attention to detail
- Problem-solving skills
Timeline
Department of Quality
Axon
02.2024 - Current
Warehouse Associate
Homedepot Warehouse
10.2023 - 01.2024
Collector/ Customer Service
Convergent Outsourcing- Credit One Bank
06.2019 - 09.2020
Associate of Arts -
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
North Canyon High School
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