Driven professional with a proven track record at Hannaford Supermarket, adept in promotional planning and merchandise presentation. Excelled in enhancing shop and pickup processes, demonstrating strong organizational skills and a keen attention to detail. Skilled in leveraging computer applications and fostering team collaboration, significantly improving customer service efficiency.
Organize and prioritize shop and pickup processes.
• Conduct order reviews.
• Check code dates and fresh product quality with a focus on produce.
• Count parcels to ensure accuracy.
• Stage orders and consolidate bags when appropriate.
• Setup shopper carts.
• Partner with department leaders to ensure items requiring preparation are handled properly.
• Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
• Monitor and manage all last-mile delivery orders through applicable dashboards.
• Monitor and manage all Flybuy orders through the staff dashboard app.
• Answer phone calls to address customer questions and arrivals.
• Adhere to order wait time and order completeness goals.
• Handle cash pickups and change orders as requested, logging as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of
checks, and the sale of age restricted items.