Jasmin Duarte
West Jordan
Summary
Dynamic Shipping Coordinator with proven expertise at Mussily in optimizing logistics efficiency and enhancing service reliability. Skilled in transportation planning and documentation, I successfully implemented process improvements that streamlined operations. Bilingual communicator adept at resolving customer inquiries, ensuring satisfaction while maintaining accurate records. Passionate about driving operational excellence and team training.
Overview
5
5
years of professional experience
Work History
Shipping Coordinator
Mussily
West Valley City, UT
09.2022 - 12.2025
- Coordinated shipping schedules to ensure timely deliveries and optimize logistics efficiency.
- Managed inventory levels, tracking shipments and updating records in real-time.
- Communicated with carriers to resolve shipping discrepancies and enhance service reliability.
- Implemented process improvements that streamlined shipping operations and reduced delays.
- Assisted in training new staff on best practices for shipping procedures and safety protocols.
Bilingual CSR
Acima Credit
Draper, UT
06.2021 - 11.2022
- Assisted customers in both English and Spanish, providing accurate product information and support.
- Resolved customer inquiries through phone and chat, ensuring clear communication in two languages.
- Maintained up-to-date knowledge of company products to effectively address customer needs.
- Documented customer interactions in CRM system for seamless follow-up and issue resolution.
Education
High School Diploma -
Kearns High
Kearns, UTSkills
- Shipping procedures
- Transportation planning
- Warehouse operations
- Equipment operations
- Documentation skills
- Schedule planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shipping Coordinator
Mussily
09.2022 - 12.2025
Bilingual CSR
Acima Credit
06.2021 - 11.2022
High School Diploma -
Kearns High