Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Jasmin Dula

Jasmin Dula

Columbia,MD

Summary

Dynamic Sales Associate with proven expertise at Sassys in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and merchandise display, I foster strong customer relationships that drive repeat business and loyalty. Committed to maintaining a visually appealing store environment while managing inventory efficiently.

Overview

10
10
years of professional experience

Work History

Retail Store Manager

City Trends
08.2014 - 10.2017
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Optimized store displays and appearance via strategic merchandising.

Sales Associate

Sassys
06.2007 - 09.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

North Western High School
Baltimore, MD
2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Cash handling
  • Money handling
  • Merchandise display
  • Inventory control

Timeline

Retail Store Manager

City Trends
08.2014 - 10.2017

Sales Associate

Sassys
06.2007 - 09.2008

North Western High School

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Jasmin Dula