Jasmin El-jelailati
Fenton
Summary
Dynamic professional with a proven track record at The Coffee Beanery, excelling in customer service and staff training. Achieved high client satisfaction through meticulous cleanliness and organization, and leadership. Skilled in POS systems and complaint handling, I foster team unity and prioritize work efficiently, driving operational improvements and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Residential Cleaner
This Guy Cleans House
09.2022 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Collaborated with other residential cleaners on larger projects, fostering a team-oriented approach to deliver exceptional results.
Residential Assistant
Willowbrook Rehabilitation Services Inc.
04.2020 - 09.2022
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.
Barista Manager
The Coffee Beanery
12.2012 - 04.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
Brighton Highschool
Brighton, MI06.2013
Skills
- Customer service
- Cleanliness and organization
- Staff training and development
- POS systems
- Bank deposits
- Attention to detail
- Team building and leadership
- Work Planning and Prioritization
- Complaint handling
Timeline
Residential Cleaner
This Guy Cleans House
09.2022 - Current
Residential Assistant
Willowbrook Rehabilitation Services Inc.
04.2020 - 09.2022
Barista Manager
The Coffee Beanery
12.2012 - 04.2020
Brighton Highschool
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