Jasmin Ellington
Matthews,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Starwood Hotels
Licensed Insurance Agent
Tranzact
09.2022 - 12.2022
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Performed work according to project schedules and established quality standards.
Account Manager
ADT
08.2017 - 08.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
Customer Service Agent
Alorica
03.2016 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Contacted customers to return routine and general calls promptly.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Updated account information to maintain customer records.
Customer Service Representative
Starwood Hotels & Resorts
05.2015 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Specialist
T-Mobile
02.2013 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Miramar High School
Miramar, FL05.2009
Skills
- Managing Multiple Tasks
- Microsoft Word
- Route Dispatch
- Retail Materials Management
- Call Center Operations
- Active Listening
- Customer Retention Strategies
- Reading Comprehension
- Research
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Credit Card Payment Processing
Timeline
Licensed Insurance Agent
Tranzact
09.2022 - 12.2022
Account Manager
ADT
08.2017 - 08.2021
Customer Service Agent
Alorica
03.2016 - 07.2017
Customer Service Representative
Starwood Hotels & Resorts
05.2015 - 02.2016
Customer Service Specialist
T-Mobile
02.2013 - 01.2015
Customer Service Representative
Starwood Hotels
High School Diploma -
Miramar High School
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