Jasmin Escarcega
Tucson,AZ
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills.
Overview
9
9
years of professional experience
Work History
PFS Representative
Banner Healthcare
02.2024 - Current
- Improved patient satisfaction by efficiently managing financial transactions and addressing billing concerns.
- Expedited resolution of account discrepancies by maintaining open communication with patients, providers, and insurance companies.
- Maintained compliance with all regulatory guidelines pertaining to medical billing practices.
- Optimized workflow efficiency by cross-training team members on various PFS Representative duties.
- Increased cash flow by diligently following up on aged accounts receivable balances.
- Maintained accurate records of customer accounts, payments and payment plans.
- Checked patients in and out
- Scheduling
- Faxing/Scanning
- Mail distribution through out the clinic
- Patient Chart notes
- Medical Records
- Shredding files after scanting into patients charts
- Analyzed customer financial records to determine appropriate payment plans
- Created payment plans
- Insurance verifications within portals
Chiropractic Assistant
Valencia Chiropractic
10.2023 - 02.2024
- Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Insurance Verification
- Scheduling Appointments
- Contacting Insurance, Medical and Attorney offices
- Vital Signs
- Therapies
- Answering phones
- Checking Patients in and out
- Patient flow
- Customer Service
- Payments
- Billing
- Checking medical benefits
- Greeting Patients
- Contributed to increased clinic revenue by skillfully handling insurance verification processes and obtaining pre-authorizations for treatments when necessary.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
Nurse Technician
Northwest Medical Center
08.2020 - 06.2021
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained patient stability by checking vital signs and weight.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Engaged patients in meaningful conversation to help answer questions and concerns.
- Prepared for surgery by positioning patient on gurney for transfer to operating room.
- Answered patient call signals, bells or intercom systems to determine patients needs
- Obtained information about clients' medical history, drug history and allergies to document in patient charts.
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support.
- Collected specimens, such as urine, feces, and sputum.
- Established special connections with patients through empathy and relationship-building techniques.
- Educated patients and families regarding examination, treatments, and surgical procedures.
- Cleaned and sanitized patient rooms and examination rooms.
- Shaved and drape patients to prepare them for surgery, treatment, and examination.
- Gathered information from nurses and physicians about patient condition and treatment plans.
- Lifted and assisted others to lift patients and move them on and off beds, examination tables, surgical tables, and stretchers.
- Kept patient information confidential to protect organization's value.
- Checked vital signs and recorded intake information to monitor patient stability.
- Collected data regarding patients' diseases, conditions, and treatment plans.
- Recorded height and weight of patients.
Certified Spanish Interpreter
Cyracom International
12.2019 - 07.2020
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Assisted with customer support services, including email and inbound calling for different organizations
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills
- Maintained confidentiality of all data during interpreting sessions due to sensitive nature of discussions.
- Interpreted conference calls and other workplace communications in real-time.
- Provided appropriate contextual information to increase clients understanding of translations.
- Upheld the original emotion, tone, context and content of original messages.
- Delivered real-time, accurate oral translations and interpretations for clients
Assistant Caregiver
Villa Lidell Assisted Living
07.2019 - 08.2019
- Consistently maintained open lines of communication between healthcare team members regarding any changes in patient status or needs.
- Offered companionship to patients by actively listening to their stories and participating in shared interests or hobbies.
- Ensured timely response to emergencies by closely monitoring patient conditions and taking appropriate action when necessary.
- Promoted proper nutrition by preparing healthy meals according to individual dietary needs and preferences.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented patient intake and dietary requirements and assisted with feeding.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices and equipment to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Responded to patient alarms and needs-assessment requests to identity course of treatment.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Preschool Teacher
Children's Learning Adventure
02.2019 - 07.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Organized and led activities to promote physical, mental and social development.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Established indoor and outdoor safe play environments for toddler-age children.
- Taught children foundational skills such as colors, shapes and letters.
- Created and implemented developmentally appropriate curriculum addressing all learning styles.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Maintained child-friendly environment with access to outdoor activities.
- Used organic and natural ingredients in all food preparation. Incorporated music, art and theater into lesson planning.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Enforced behavior expectations at all times.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed professional relationships with parents, teachers, directors and therapists.
- Promoted good behaviors by using positive reinforcement methods with children.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Director and Direct Care Provider
AZ Masquerade LLC
12.2016 - 02.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Implemented group activities such as trips and hands on activities, improving resident and staff engagement.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Kept detailed records of patient care, ISP progress, medication administration and changes in health or other conditions.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Oversaw, directed and hired household staff.
- Assisted owner with allocating small expenses to prepare and assess budgetary needs.
- Changed bed linens, made bed and laundered soiled linens to keep patients' beds clean
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Educated families and patients on potential plans ● Assisted patients with bladder and bowel needs by helping to restroom
- Prepared food and helped patients eat to support healthy nutrition.
- Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Cashier
The Home Depot Inc
06.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for reward programs.
- Helped customers find specific products, answered questions and offered advice.
- Processed customer payments quickly and returned exact change and receipts. Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain clean
Education
High School Diploma -
Canyon Rose Academy
Skills
- First Aid/CPR
- Article 9 Training
- Chiropractic Assistant
- Fingerprint Clearance Card
- Quality assurance controls
- Punctual
- Communication
- Planning and coordination
- Medical Billing
- Trustworthy
- Privacy and Confidentiality
- Prevention and Support Training
- Food Handlers Card
- Certified Interpreter
- Quick problem solver
- Organization
- Customer Service
- Ability to work under pressure
- Recording Vital Signs
- Medical Triage
- Call center experience
- Data entry proficiency
- Risk management
- Customer service
Timeline
PFS Representative
Banner Healthcare
02.2024 - Current
Chiropractic Assistant
Valencia Chiropractic
10.2023 - 02.2024
Nurse Technician
Northwest Medical Center
08.2020 - 06.2021
Certified Spanish Interpreter
Cyracom International
12.2019 - 07.2020
Assistant Caregiver
Villa Lidell Assisted Living
07.2019 - 08.2019
Preschool Teacher
Children's Learning Adventure
02.2019 - 07.2019
Director and Direct Care Provider
AZ Masquerade LLC
12.2016 - 02.2019
Cashier
The Home Depot Inc
06.2016 - 08.2016
High School Diploma -
Canyon Rose Academy