Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmin Flores

Chino,CA

Summary

Bilingual professional with over 4 years in fast-paced retail, healthcare, and food service industries. Skilled in customer service, inventory management, microsoft office, appointment/schedule planning, data entry and maintaining organized workspaces. Tech-savvy and dependable individual seeking opportunities in childcare, healthcare, data entry, or virtual customer assistant roles. Aiming to leverage diverse industry experience and strong work ethic to excel in a dynamic work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Employee

7-Eleven
09.2022 - Current
  • Providing prompt, efficient, and courteous service to all customers.
  • Greeting customers with a smile and assisting them with their needs.
  • Answering customer questions and providing product information.
  • Resolving customer issues in a professional manner.
  • Operating the cash register and accurately processing transactions.
  • Handling cash, credit cards, and other payment methods.
  • Maintaining cash control and ensuring accurate cash register balances.
  • Maintaining a clean, customer-friendly environment.
  • Performing regular cleaning activities, such as sweeping, mopping, dusting, and cleaning restrooms.
  • Ensuring that the store is properly stocked and merchandise is displayed attractively.
  • Stocking shelves and ensuring products are properly displayed and organized.
  • Checking in merchandise deliveries from vendors.
  • Assisting with forecasting, ordering, and stocking merchandise (with appropriate training).

Customer Service

The Flinderstreet Cafe
09.2022 - 03.2023
  • Greet customers warmly and create a positive atmosphere.
  • Take orders accurately and efficiently.
  • Answer customer questions and provide recommendations.
  • Ensure customers are satisfied with their experience.
  • Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks.
  • Operate coffee equipment, such as espresso machines and grinders.
  • Prepare and serve food items, ensuring freshness and quality.
  • Follow recipes and procedures accurately.
  • Handle cash and credit card transactions accurately.
  • Ensure proper storage and handling of food and beverage ingredients.
  • Maintain a clean and organized workspace, including tables, counters, and equipment.
  • Clear tables and set up for incoming customers.
  • Wash dishes, cutlery, and cooking utensils.
  • Clean cafe equipment, such as coffee grinders and espresso machines.
  • Stock and replenish supplies as needed.
  • Ensure the cafe is tidy and welcoming for customers.
  • Provided excellent customer service, addressing concerns promptly and courteously.

Team Member

Pizza Hut
11.2020 - 11.2021
  • Prepping dough.
  • Building pizza orders.
  • Working the cash register.
  • Cutting and boxing orders.
  • Stocking, cleaning and keeping the store safe and enjoyable for the customer.
  • Handle phone and carry out order processes from ringing in the order to suggestive selling and collecting payment.

Medical Assistant

Chino Hills Family Medical Group
04.2021 - 06.2021
  • Triaged patients.
  • Managed electronic health records, maintaining accuracy and confidentiality of patient information.
  • Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
  • Administering Antibiotics.
  • Administered vaccinations and performed routine lab tests, contributing to efficient patient care delivery.
  • Ear lavage.
  • Set up and run EKG's.
  • Set up Pap, suture kit trays.
  • Spirometry.
  • Supported 5 clinicians.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Escorted patients to exam rooms.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Interview patients and document basic medical history.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organize, verify and schedule appointments.
  • Update and file medical records and insurance reports.
  • Check with patients and type up patients charts.
  • Produce and distribute letters, faxes and forms.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Collected and documented patient medical information such as blood pressure and weight.

Pediatric Medical Assistant

Sarasa Kumar, MD
09.2020 - 11.2020
  • Creating a welcoming and positive environment at the pediatric facility.
  • Obtaining patient information and updating health records.
  • Scheduling follow-up appointments, procedures, and tests.
  • Recording patients' vitals and administering vaccines.
  • Maintaining the cleanliness and hygiene standards of the facility.
  • Explaining tests and procedures to young patients and their families in a reassuring way.
  • Assisting patients and their families to locate the facility's consultation offices and examination rooms.
  • Stocking and sterilizing examination rooms between patients.
  • Assisting pediatric healthcare professionals to examine and treat distressed young patients.
  • Performing other administrative duties related to the facility on request.
  • Verified and scheduled patient appointments.
  • Responsible for back office duties.

Pediatric Medical Assistant

Cecilia Soriano Casaclang MD
04.2020 - 10.2020
  • Bringing patients back to the exam rooms and ask patients questions about their symptoms, concerns, and medical history.
  • Maintain and set up examination room ready for patient examination.
  • Maintain and sanitize the surrounding premises of patients clean and neat.
  • Administering oral, subcutaneous & intramuscular injections.
  • Clerical duties such as answering the phones, greeting patients, filing & updating patient charts, managing inventory & ordering supplies & vaccines, & following up on patient visits.
  • Roomed patients.
  • Measured vital signs.
  • Prepared charts.
  • Scheduled appointments.
  • Scheduled labs.
  • Verified insurance.
  • Restocked patient rooms.
  • Measured accurate vital signs.
  • Cleaned patient rooms.
  • Assisted with charting.
  • Updated care plans.
  • Recorded patient history.
  • Contacted patients for appointment reminders.

Medical Assistant Externship

George Lin, MD
02.2019 - 03.2020
  • Front Office: Scan documents such as lab reports and upload to appropriate file, handled multiphone line, scheduled patients for their appointments, fax documents/ referrals. Pull patient charts, add superbill, verify insurance eligibility.
  • Back Office: Prepare patient for exam and physician, measure and record patient's weight, administration of flu shots, collect urine specimen and prepare lab requisition for lab, measure and record EKGs, venipuncture procedure.

Crew Member

Mc Donald's
12.2019 - 02.2020
  • Process Payments- Service crew members process cash, check, and credit card payments using cash registers and digital systems.
  • Interact with Customers- Service crew members respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
  • Use Selling Techniques- Service crew members use various selling techniques to suggest additional purchases and upsell to customers.
  • Clean- Service crew members keep work areas, such as food preparation areas, and customer areas clean and organized.
  • Maintain Stock- Service crew members stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
  • Greet Customers- Service crew members greet customers who enter the business and answer phone calls from customers.
  • Fill Food Orders- Service crew members assist with food prep and cooking to fill customer orders.
  • Serve Food- Service crew members serve food to customers.
  • Maintained store cleanliness.
  • Greeted and served customers.
  • Maintained a positive relationship with coworkers.
  • Worked well in a fast-paced, high pressure environment.
  • Took cash and credit card payments.
  • Bussed tables.
  • Restocked supplies.
  • Provided customer service with a smile.
  • Completed instruction of terminal/register training system.

Education

Diploma - Medical Assistant

American Career College
Ontario, CA
03.2020

High school diploma -

Buena Vista High (Continuation)
Chino, CA
05.2019

Skills

  • Bilingual in English and Spanish
  • Inventory management
  • Customer service expertise
  • Time Management
  • Microsoft office
  • Activity planning
  • Front desk operations
  • Data-Entry
  • Patient scheduling
  • Office administration
  • Typing and filing
  • Dynamic Team Environments

Certification

  • CPR
  • Food Handler's

Timeline

Store Employee

7-Eleven
09.2022 - Current

Customer Service

The Flinderstreet Cafe
09.2022 - 03.2023

Medical Assistant

Chino Hills Family Medical Group
04.2021 - 06.2021

Team Member

Pizza Hut
11.2020 - 11.2021

Pediatric Medical Assistant

Sarasa Kumar, MD
09.2020 - 11.2020

Pediatric Medical Assistant

Cecilia Soriano Casaclang MD
04.2020 - 10.2020

Crew Member

Mc Donald's
12.2019 - 02.2020

Medical Assistant Externship

George Lin, MD
02.2019 - 03.2020

Diploma - Medical Assistant

American Career College

High school diploma -

Buena Vista High (Continuation)

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