Jasmin Goldstein-Fernandez
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Retail Manager
Estée Lauder, M.A.C.
New York, NY
07.2018 - 11.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Mentored new sales associates to contribute to store's positive culture.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
3rd Key Manager
Estée Lauder, M.A.C.
New York, NY
06.2016 - 07.2018
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Associate
Estee Lauder, M.A.C.
New York, NY
04.2008 - 06.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - FINANCE, BUSINESS MANAGEMENT
Brooklyn College of The City University of New York
Brooklyn, NY05.2015
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Microsoft Office
- Active Listening
- Decision Making
- Responsible
- MS Office
- Leadership
- Organization and Time Management
Websites
Languages
Spanish
Timeline
Assistant Retail Manager
Estée Lauder, M.A.C.
07.2018 - 11.2019
3rd Key Manager
Estée Lauder, M.A.C.
06.2016 - 07.2018
Retail Sales Associate
Estee Lauder, M.A.C.
04.2008 - 06.2016
Bachelor of Science - FINANCE, BUSINESS MANAGEMENT
Brooklyn College of The City University of New York
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