Jasmin Gonzalez
Woodbridge,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Stonewall Memory Gardens
09.2023 - Current
- Trains associates in the proper administration of policies and procedures
- Pulls monthly reports for key performance indicators
- Conducts Sarbanes Oxley (SOX) Audits and assists associates in ensuring all documentation is SOX compliant
- Collaborates and supports all other departments within the business unit
- Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
- Maintains and updates customer records
- Services customers by interacting with families in a professional and compassionate manner
- Coordinates daily activities with business unit as well as other departments
- Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
- Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
- Enters contract details into the information system and maintains other related documents
- Completes management expense reports.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for company database.
Office Manager
Mount Comfort Cemetery/Pleasant Valley Memorial Park
10.2021 - 09.2023
- Trains associates in the proper administration of policies and procedures
- Pulls monthly reports for key performance indicators
- Conducts Sarbanes Oxley (SOX) Audits and assists associates in ensuring all documentation is SOX compliant
- Collaborates and supports all other departments within the business unit
- Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
- Maintains and updates customer records
- Services customers by interacting with families in a professional and compassionate manner
- Coordinates daily activities with business unit as well as other departments
- Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
- Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
- Enters contract details into the information system and maintains other related documents
- Completes management expense reports.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Updated reports, managed accounts, and generated reports for company database.
Administrative Assistant
Mount Comfort Cemetery/Pleasant Valley Memorial Park
04.2019 - 10.2021
- Filing and scanning documents
- Taking inventory of oce supplies
- Prepares daily schedules
- Maintains and updates customers permanent records
- Receive and process payments
- Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
- Services customers by interacting with families in a professional and compassionate manner
- Schedules call-in appointments for Sales
- Assist Location Management, Sales, Family Service Counselors, when needed
- Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
- Pulls monthly reports and completes management expense reports
- Processes accounts payable and other accounting support transactions
- Codes and scans invoices.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Kennel Attendant/Supervisor
Hayfield Animal Hospital
11.2017 - 04.2019
- Administer medication based on written and/oral direction after verification of the animal type, weight, and dosage guidelines
- Maintain and sanitize animal holding areas in accordance with state and practice guidelines
- Provide animals with food/water based on medical and/or dietary restrictions, and client profile directions
- Provide animals with physical exercise in accordance with facility standards, and their individualized care plans identified in their charts
- Maintain inventory of kennel supplies using
- Train new employees.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Kennel Attendant
Fort Hunt Animal Hospital
10.2017 - 12.2017
- Administer medication based on written and/oral direction after verification of the animal type, weight, and dosage guidelines
- Maintain and sanitize animal holding areas in accordance with state and practice guidelines
- Provide animals with food/water based on medical and/or dietary restrictions, and client profile directions
- Provide animals with physical exercise in accordance with facility standards, and their individualized care plans identified in their charts
- Maintain inventory of kennel supplies using
- Train new employees.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Standard Diploma -
Gar-Field High School
Woodbridge, VA06.2017
Skills
- Good verbal and written communication skills
- Strong organizational skills and attention to detail
- Compassionate and strong sense of integrity
- Ability to maintain confidentiality
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
- Administrative Support
- Operations Management
- Staff Management
Accomplishments
2022 Service Excellence Award for the Location.
2022 Service Excellence Award for the Market.
Certification
Notary Public, Virginia, 11/30/26
Awards
- 2022 Service Excellence Award for the Location.
- 2022 Service Excellence Award for the Market.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Stonewall Memory Gardens
09.2023 - Current
Office Manager
Mount Comfort Cemetery/Pleasant Valley Memorial Park
10.2021 - 09.2023
Administrative Assistant
Mount Comfort Cemetery/Pleasant Valley Memorial Park
04.2019 - 10.2021
Kennel Attendant/Supervisor
Hayfield Animal Hospital
11.2017 - 04.2019
Kennel Attendant
Fort Hunt Animal Hospital
10.2017 - 12.2017
Standard Diploma -
Gar-Field High School