Jasmin Gonzalez
Fort Worth,TX
Summary
Dedicated and adaptable professional with a strong background in banking, emergency response, and healthcare. With experience as a Behavioral Health Technician in an ER setting, honed skills in crisis management, patient care, and communication in high-pressure environments. Currently working as a banker, bringing a strong attention to detail, problem-solving abilities, and exceptional customer service skills. Looking to apply strong critical thinking, multitasking abilities, and dedication to public safety and healthcare excellence in a new opportunity, leveraging diverse experience and skills.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
06.2024 - Current
- Build and maintain long-term relationships with clients by understanding their financial needs and offering tailored solutions for banking, investment, and lending services.
- Educate clients on financial tools, help them make informed decisions about accounts, investments, and loans, and offer financial advice to optimize their wealth.
- Address client concerns or financial issues, offering guidance and solutions to resolve account-related problems quickly and efficiently.
- Ensure all transactions and interactions are conducted in compliance with banking regulations, safeguarding customer information and maintaining confidentiality.
Behavioral Health Tech
John Peter Smith Hospital
12.2021 - 06.2024
- Provide therapeutic care
- Assist in crisis intervention and de-escalation of patients
- Assist in monitoring patient conditions and reporting any changes to the healthcare team
- Ensure the safety and security of patients in the behavioral health unit by closely monitoring and responding to any signs of aggression or potential harm
- Coordinate with the hospital's security team to develop and implement safety protocols and procedures for the behavioral health unit to ensure the safety and security of patients and staff.
Doctor Assistant
Comfort Podiatry Group
10.2018 - 03.2021
- Front Desk Receptionist
- Assist in minor surgical procedures and maintain a sterile environment
- Provide exceptional customer service to patients by addressing their inquiries and concerns promptly and professionally
- Coordinate with insurance companies to verify coverage and ensure appropriate billing
- Efficiently manage patient scheduling to ensure minimal wait times and maximize doctor's productivity
- Assist in taking patient histories and documenting medical records accurately
- Educate patients on proper foot care and lifestyle adjustments to promote overall health and well-being.
Store Associate
Wave
05.2017 - 10.2018
- Assisted in inventory management by conducting regular stock checks and providing accurate reports to management
- Maintained a clean and organized store environment to enhance the overall shopping experience for customers
- Assisted in training new store associates to ensure they are knowledgeable in company policies and procedures
- Assisted in implementing company sales strategies to drive revenue and achieve sales targets.
Cashier/ Office Clerk
Electrical Direct Services & Maintenance, LLC
10.2016 - 03.2017
- Manage cash transactions with customers and maintain an accurate cash drawer
- Assist with inventory management, including tracking and ordering office supplies and equipment as needed
- Assist with processing accounts receivable and ensuring timely payment collection
- Provide excellent customer service by greeting customers, answering inquiries, and resolving complaints in a professional and timely manner.
Education
Associate of Arts -
Tarrant Community College
Fort Worth, TX05-2022
High School Graduate -
Newman International Academy
Arlington, TX01.2020
Skills
- Fluent in Spanish and English
- Outstanding client service skills
- Energetic and enthusiastic
- Excellent communication
- Punctual, detail oriented with wonderful interpersonal skills
- Team building
- Microsoft Word
Hobbies and Interests
I mostly enjoy reading books and baking.
References
- Daren Dahl, Fidelity Investments, (682) 553-0128
- Yazmin Gutierrez, Electrical Direct Services, (817) 615-1571
- Kiera Mundine, Comfort Podiatry, (214) 293-2434
- Geovany Gonzalez, UPS, (817) 706-6395
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Banker
Bank of America
06.2024 - Current
Behavioral Health Tech
John Peter Smith Hospital
12.2021 - 06.2024
Doctor Assistant
Comfort Podiatry Group
10.2018 - 03.2021
Store Associate
Wave
05.2017 - 10.2018
Cashier/ Office Clerk
Electrical Direct Services & Maintenance, LLC
10.2016 - 03.2017
Associate of Arts -
Tarrant Community College
High School Graduate -
Newman International Academy