Jasmin Goodwin
La Marque,TX
Summary
- Client Service & Support
- Case Documentation & Recordkeeping
- HIPAA & Confidentiality Compliance
- Data Entry (50–55 WPM)
- Eligibility Support Functions
- Technical Troubleshooting
- Patient & Family Communication
- Policy & Procedure Adherence
- Multitasking in High-Volume Settings
- Electronic Medical Records (EMR)
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Cascade at Galveston
Galveston, TX
01.2025 - 02.2026
- Maintain accurate patient documentation in compliance with state and federal regulations.
- Observe, document, and report changes in patient condition to nursing staff.
- Provide individualized support to diverse populations.
- Ensure confidentiality of patient records in accordance with HIPAA guidelines.
- Follow established care plans and organizational policies.
- Support interdisciplinary team communication to ensure quality service delivery.
Certified Nursing Assistant
Seabreeze Nursing and Rehabilitation
Texas City, TX
04.2024 - 01.2025
- Documented patient care activities accurately in electronic systems.
- Assisted with admissions and discharges, ensuring proper documentation.
- Maintained compliance with infection control and safety regulations.
- Responded promptly to client requests while managing multiple priorities.
Certified Nursing Assistant
Vantage Hospice
Houston, TX
05.2023 - 04.2024
- Provided compassionate client-centered support and emotional assistance.
- Documented patient progress and communicated updates to interdisciplinary teams.
- Maintained strict confidentiality standards in compliance with HIPAA.
- Responded effectively to urgent care needs while maintaining professionalism.
Technical Support Representative
Empereon-Constar
Alvin, TX
08.2020 - 03.2023
- Resolved high-volume customer inquiries and technical issues efficiently.
- Achieved 95% ticket resolution rate.
- Documented service interactions accurately in support systems.
- Troubleshot technical problems and provided step-by-step guidance.
- Assisted in developing technical documentation and customer service procedures.
Certified Nursing Assistant
Jennings American Legion Hospital
Jennings, LA
04.2014 - 07.2020
- Recorded vital signs, intake/output, and patient observations accurately.
- Assisted with admissions and discharge documentation processes.
- Maintained detailed medical records to support care planning.
- Collaborated with healthcare staff to ensure continuity of services.
Education
Nursing
Sowela Technical Community College
Jennings, LA05.2014
Skills
Detail-oriented healthcare and client support professional with over 8 years of experience in patient care, documentation, and customer service Experienced in maintaining confidential records, supporting diverse populations, and adhering to strict state and federal compliance guidelines Strong background in healthcare services and technical support with typing speed of 50–55 WPM Seeking to contribute strong organizational, communication, and case documentation skills in a professional role with the Texas Health and Human Services Commission
Timeline
Certified Nursing Assistant
Cascade at Galveston
01.2025 - 02.2026
Certified Nursing Assistant
Seabreeze Nursing and Rehabilitation
04.2024 - 01.2025
Certified Nursing Assistant
Vantage Hospice
05.2023 - 04.2024
Technical Support Representative
Empereon-Constar
08.2020 - 03.2023
Certified Nursing Assistant
Jennings American Legion Hospital
04.2014 - 07.2020
Nursing
Sowela Technical Community College